Intake Coordinator

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

This position under the direction of the immediate Supervisor, completes day to day receptionist and office tasks as required, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

DUTIES AND RESPONSIBILITIES
- Answer the telephone and field calls for office employees.
- Greet customers, clients and staff and handle inquiries in a professional manner.
- Collect, open, and distribute incoming mail daily; maintain mailing lists.
- Review and enter information from client referrals into CRM database and forward appropriately.
- Receive inbound calls, place outbound calls, transfer calls, and take messages from current and potential clients, prescribers, and other healthcare practitioners.
- Schedules clients for care with a Team Resource, such that there is an appropriate match between the client’s needs and the qualifications, skills, and abilities of the Team Resource; promote consistency of care and coordination of services.
- Notify clients and Team Resources regarding scheduled appointments and document all tasks and phone calls in CRM database
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify Supervisor; maintain appropriate documentation
- Provide help and support to the team as needed
- Participate in data integrity/file cleanup projects as required
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Assurance Requirements and other key performance metrics.
- Assist with training and mentoring of new staff.
- Handle and document prospective client inquiries regarding requests for care and service.
- Complete data entry and maintain accurate current scheduling documentation
- Participate in ongoing internal and/or external continuing education activities.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Job Qualification

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.