Manager On Duty

3 weeks ago


Victoria, Canada Hotel Grand Pacific Full time

Empty headingKey Duties & Responsibilities:

- Assist in maintaining organized and efficient Front Office operations
- Help coach and motivate the Front Desk and Bell/Door team to deliver the highest level of customer service possible
- Maximize hotel occupancy and average daily rate
- Assist in scheduling, training, and supervision of staff
- Cover Agents’ breaks and/or shifts when necessary
- Maintain an accurate and complete MOD logbook
- Ensure safety and security of the hotel, staff, and guests at all times

What We’re Looking For:

- At least 3 years of front office experience in a luxury full-service hotel
- 1 year of MOD or supervisor experience
- Professional and effective verbal & written communication skills
- Superior knowledge of Opera PMS and MS Office programs
- Detail-oriented and highly organized
- Excellent conflict resolution skills and proven decision-making abilities
- Great team player with a high level of initiative
- Must have or be able to successfully achieve OFA Level 2 Certification within the first month of employment
- Experience in a unionized environment is an asset

Why Choose Us?
- Professional and friendly environment with a high regard for employee safety
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program)
- RRSP Matching program
- Complimentary onsite parking
- Discounted gym membership for Victoria Athletic Club
- Subsidized employee meals
- Food discounts in both our Café and Fathom Restaurant
- Discounted room rate for family & friends
- Employee discount available at other Preferred Hotels
- Employee recognition & referral program
- Treat days, employee events and an annual employee party
- We are an equal opportunities employer and value diversity and inclusion in our team.

**Salary**: $55,000 per year


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