Service Advisor
2 days ago
**Position Summary**
Reporting to the Maintenance Manager, the Automotive Service Advisor oversees and coordinates all maintenance activities during the sourcing, scheduling, work order creation, completion tracking, and warranty close-out phases of fleet maintenance. Supports project teams fleet repair needs with the aim of achieving operational excellence, quality, and financial performance.
**Primary/Essential Responsibilities and Duties**
- Coordinating transactions between the company and the vendor
- Explaining terminology and the nature of work completed to customer
- Tracking repairs
- Scheduling
- Performing cost and time estimates for transactions
- Assisting vendors in analyzing the nature of vehicle issues
- Contacting internal customers in the case of additional work to relay the details and extra costs
- Entering details of repair jobs on the company's network
- Releasing repaired equipment to the customers and explaining the work done and costs accrued to ensure customer satisfaction and repeat business
- Opening and closing work orders, completing quotes
- Other duties as assigned
**Required Skills and Qualifications**
- High school diploma.
- Bilingual in French preferrred but not required
- Internal customer service skills, working with employees to schedule repairs
- A minimum of three (3) years of which have been involved in the automotive repair industry.
- Thorough knowledge of automotive technology, scheduling, and repair methods.
- Ability to clearly and effectively present data.
- This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position. There may be unplanned activities and other duties as assigned._
**Job Types**: Full-time, Permanent
**Salary**: $53,000.00-$58,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Montréal, QC: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Automotive Service Advisor: 2 years (required)
**Language**:
- English and French (required)
Work Location: Hybrid remote in DELSON, QC
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