Banquet Manager

**ssential Duties and Responsibilities **include the following. Other duties may be assigned.
- Collaborate with General sales team to detail contracted group business with a principal focus on weddings/coach beginning at the point the contract has been signed.
- Works with group from contract inception through function service.
- Maintain up-to-date awareness of activities at the lodge.
- Presents a professional image consistent with standards.
- Maintains awareness at all times of the effect of actions upon the experience of the guest.
- Work with other staff to establish a communication path and to ensure that needs of clients are met during their stay.
- Manages the flow of information from the sales department to all other departments through the use of written and verbal communication that ensures the necessary information is received by all departments in a timely manner (ie. booking notices).
- Attends pre-conference meetings with staff, and client, reviewing specifics of a function.
- Attends weekly Ops and BEO meetings.
- Reviews customer complaints with relevant staff and develops strategies for all areas of concern. Responds to guest complaints in a timely and appropriate fashion.
- Exhibits teamwork, concern and understanding of the role of all other departments as it pertains to meeting the group’s needs.
- Coordinates hiring, scheduling, training and general supervision of all banquet and set up staff.

**Supervisory Responsibilities**

Directly supervises employees in the Banquet Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**Competencies**

To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self avail