Jira Administrator

**About the role**

**What you’ll be working on**
- Configure, maintain, and optimize the Jira Service Management instance.
- Manage user accounts, roles, and permissions.
- Design and configure workflows to align with organizational processes.
- Integrate Jira with other tools and systems to streamline processes and improve efficiency.
- Ensure system security and compliance with policies and regulations.
- Provide ongoing support and training to users, ensuring they can effectively utilize the platform.
- Create and maintain comprehensive documentation for configurations, processes, and procedures.
- Generate and analyze reports to track performance metrics and identify areas for improvement.
- Stay updated with the latest JIRA Service Management features and best practices, implementing improvements as needed.
- Collaborate with various teams to ensure seamless service delivery.

**We’re looking for someone with**

Bachelor’s degree in Information Technology, or a related field.
- Minimum of 5 years of experience in JIRA Service Management administration or a similar role.
- JIRA Service Management certification is a plus.
- Proficiency in JIRA Service Management, including configuration and customization. Experience with scripting languages is a plus.
- Understanding of ITIL processes and best practices.
- Exceptional troubleshooting and analytical problem-solving skills.
- Must be self-motivated and proactive.
- Must be willing to work in a dynamic, fast-changing environment.
- Must be “team” oriented. Ability to adopt new technologies as needed.

**Why join us**

Our approach to employee wellness is holistic, which is why alongside competitive salaries, and excellent health and dental benefits, corporate employees have access to the following:

- Wellness amenities such as an onsite gym, fitness studio, and employee lounge
- Group RRSP plan to take care of the future you
- Onsite medical clinic and telemedicine
- Daily shuttle bus from two downtown locations
- Subsidized employee café with delicious meals and snacks

**Future Electronics is taking a hybrid approach to work. We value collaboration and working together, which our offices facilitate, combined with working remotely.**

**Only applicants from Quebec will be considered for this hybrid position.**

**Future Electronics is an equal opportunity employer.**

YourFuture

Pay: From $55,000.00 per year

Work Location: Hybrid remote in Pointe-Claire, QC H9R 5C7