Part Time Front Desk Clerk

4 weeks ago

London, Canada Salvation Army Full time

Description
**KEY RESPONSIBILITIES**:
**Service Responsibilities**:
To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Manager
Greet all visitors to the London Centre of Hope in a welcoming and respectful manner, and ensuring any visitors with appointments are guided to the appropriate location
Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and/or taking and distributing telephone messages as required
Accept, record and distribute mail and deliveries (including fax)
Provide referrals or general information to community members
Register new residents and notify hostel staff that person has been registered
Distributing and monitoring use of access cards
Maintain accurate records of client stays
Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
Ensure all reporting/recording is documented as required
Accept, receipt and deposit in the safe, any monies received at Front Desk
Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery
Maintain information in confidence as required
Participate as an active and responsible team member in all work groups through which position responsibilities are achieved
To treat the property of The Salvation Army with due care and caution
Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required
Participate in supervision and performance appraisal process
Participate in ongoing professional development and training
Health and Safety
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures
Work closely with security, identifying any safety and security needs
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures
Work closely with security, identifying any safety and security needs
Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
Responsible to use personal protective equipment and clothing as directed by the employer
Responsible to report workplace hazards and dangers
Responsible to work in a manner as required by the employer and use the prescribed safety equipment
Responsible to report workplace injuries or illness
Client Services
Hand out bag lunches
Responsible to accept medications from residents at registration and as delivered from pharmacies, placing all medications the medication storage bin; returning medications to residents as directed by medication room personnel
Perform other position related duties as required.
**WORKING CONDITIONS**:
Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.
**Shifts**: Saturday and Sunday, 12:00 a.m. to 8:00 a.m.
**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
Completion of a two-year College Diploma or University Degree in the field of human and or social services is required
First Aid/CPR and Non-Violent Crisis Intervention or willingness to acquire one
**EXPERIENCE AND KNOWLEDGE**:
Experience working with a diverse population, including mental health and addictions is an asset
Knowledge and sensitivity to the social and economic barriers and issues unique to the shelter system
Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups
**SKILLS AND CAPABILITIES**:
Excellent oral and written communication skills
Exhibit a strength-based approach & compassionate response
Ability to use sound judgment when making decisions
Excellent organizational skills, ability to follow detailed instructions
Good interpersonal skills
Self-motivated and disciplined
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
Interested applicants must respond in writing with a cover letter and resume.
The Salvation Army offers accommodation for applicants with dis

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