Assistant Store Manager, Ugg

7 months ago

Toronto, Canada Deckers Brands Full time

The Assistant Store Manager aids in the management of the retail store consistent with the short and long term interests of the Company, its employees and the local community. Provides customers with the highest level of service possible and assists the Store Manager in achieving budgeted revenue goals and monitoring expenses.

DUTIES AND RESPONSIBILITIES:
Personnel Development:
Instill in employees the meaning and importance of customer service as outlined in Be the Brand customer service program.

Assist in the hiring of people who pursue passions that relate to the products and philosophy.

Inspire employees so that each person contributes to the productivity of the store.

Delegate work load appropriately and effectively

Working with the Store Manager, develop a pool of potential Store Managers/supervisors to meet the long-range retail and Company objectives.

Empower staff to "use their best judgment" in all customer service matters.

Operations:
Assume responsibility for opening and closing the store and securing all assets.

Maintain store security system, including building security and cash handling

Be personally available to all customers to communicate and identify their needs and address their questions or concerns.

Assume Store Manager responsibilities in the Managers absence.

Finance:
Assist the Store Manager in formulating the annual fiscal business plan.

Prepare the labor schedule to ensure that the store goals will be met through appropriate planning and organization of staff.

Maintain acceptable inventory shrinkage measured as a percentage of sales.

Functional Competencies:
Proficient in Microsoft Applications

Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization.

Effective empowering communicator, good problem solver

Knowledgeable in current trends

Innovative manager with people & processes

Sets plans & objectives, clearly delegates tasks.

Develops, manages and trains direct reports.

Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities

Excellent verbal and written communication skills and problem solving abilities

Excellent team-building, project management and organizational skills

Ability to multi-task in a fast paced environment

Exceptional attention to detail

Valid Driver’s License

Education/Experience:
**Education**:
Associates Strongly Preferred

Work Experience:
2-4 years of retail store management experience strongly preferred

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
- Manual dexterity required.

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