Service Desk Associate

4 weeks ago

St Thomas, Canada Geerlinks Home Hardware Building Centre & Design Gallery Full time

**Geerlinks Home Hardware Building Centre & Design Gallery**

**Retail Associate - Service Desk**

**PRIMARY FUNCTION/OBJECTIVE**

Flexibility with scheduled workdays and shift preference is required.

**DUTIES/RESPONSIBILITIES**
- Actively seek out and offer a friendly greeting throughout the entire store
- Represent the Home Hardware Service Desk in a presentable and professional way
- Merchandise the aisles in the vicinity of the Service Desk, ensuring these areas and shelves are stocked and holes are monitored and filled
- Support customers with the consult and ordering of special-order product, such as windows, doors, siding, tile, and more
- Support the Service Desk and Warehouse with filling stock on the sales floor
- Perform housekeeping duties throughout the department and general area
- Identify and support the need to update and flush stock and merchandise within the vicinity of the Service Desk
- Be approachable and treat all employees with respect
- Create a memorable and informative experience for the customer
- Be accessible to colleagues for questions and guidance where necessary
- Support and contribute to an environment that encourages high employee productivity and morale
- Maintain safety training certifications annually or as advised
- Set a good example by always following company policies and procedures
- Adhere to quality and customer service standards set forth by GHHBC
- Participate and represent store in local community events
- Work in a safe manner in accordance with provincial and federal safety legislation, as well as use of good common sense.
- Report any potential hazards and unsafe behavior to management

**EDUCATION/SKILLS REQUIRED**
- 1-2 years of prior retail or industry related experience is beneficial
- Knowledge of a trade, renovations, and building materials a strong asset
- Possess a high regard for safety in the workplace
- Able to lift 50 pounds unassisted
- Ability to work a flexible schedule including weekends, evenings, and holidays
- Ability to understand computer software programs which support the role
- Excellent communication skills
- A ‘can-do’ attitude with a desire and willingness to learn is an asset
- Willingness to continually develop professional skills and knowledge base with company support
- Willingness to participate in seminars, webinars, training sessions and meetings to expand knowledge and skillset
- Ability to work cooperatively in team atmosphere

**WORKING RELATIONSHIPS**

Reports directly to Service Desk Supervisor > General Manager > Owners

**LOCATION**

Geerlinks Home Hardware Building Centre & Design Gallery

295 Wellington St, St Thomas, ON N5R 2S6

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Night shift

COVID-19 considerations:
Sanitizer available upon entry, curbside pick-up available, common surfaces are sanitized regularly.

Work Location: In person

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