Analyst, Plan Operations Risk Management

2 weeks ago

Toronto, Canada Healthcare of Ontario Pension Plan (HOOPP) Full time

Why you’ll love working here:
- high-performance, people-focused culture- our commitment that equity, diversity and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth- competitive, 100% company-paid extended health and dental benefits for permanent employees with recent additions to promote inclusive coverage to a diverse employee population. These recent additions include gender affirmation and fertility drug and treatment coverage- membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security- access to an annual wellness reimbursement program for health and wellness-related expenses for permanent employees- virtual fitness, yoga and meditation classes, nutritional consultations and wellness seminars- we offer a hybrid flexible work model that embraces remote work in Ontario for eligible roles- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:
Reporting to the Manager, Plan Operations Risk Management, the Analyst is responsible for conducting a thorough and timely analysis of pension administration business processes and associated risks, as a critical component of the Quality Review Program. The Analyst will identify, design and document quality testing scenarios and procedures, review testing results, identify improvement opportunities and formulate recommendations.

This position also involves participating in access monitoring activities within Plan Operations, to ensure that member data is only being accessed for legitimate business purposes. The Analyst will also learn and assume responsibility for the end-to-end regulatory compliance process, to ensure HOOPP is compliant with regulatory obligations regarding the processing of member events, and be involved in identifying, assessing, and evaluating risks and corresponding controls.

This role requires very strong communication skills, the ability to collaborate and pivot based on priorities, and the ability to exercise a great deal of judgment while acting in a professional manner at all times.

What you will do:
Quality Program

Responsible for conducting detailed business process mapping and analysis during the execution of quality reviews (QR), developing quality review scenarios and testing procedures based on risk profiles, monitoring quality testing and reviewing testing results, working collaboratively with all members of the QR team (Lead and testers) and providing quality process expertise and timely support to testers. This includes:
- Ensuring that quality testing scenarios and procedures are developed, documented, and updated on a timely basis for all processes under review, capturing and understanding related workflows, system functionality, process and system changes, plan provisions and regulatory compliance (Pension Benefit Act, Income Tax Act). This includes obtaining and compiling required data & information for sample selection and selecting samples for review- Ensuring that testers have all relevant pension information, procedures, and templates to perform successful testing and supporting them during day-to-day testing- Reviewing that testing steps and results are documented and supported with appropriate and complete evidence, ensuring observations, causes, risks, and impacts are clearly articulated and that appropriate feedback is provided to testers, as required- Ensuring appropriate escalation of obstacles/challenges during testing with Lead/manager in a timely manner. This includes sharing lessons learned during detailed testing and opportunities for improvement in the testing process- Providing insight and recommendations to support business process improvements and value-added activities for the quarterly quality review process- Coordinating and following-up on observations, ensuring that stakeholders provide responses and remediation actions in a timely manner- Leveraging effective communication skills to participate in meetings with stakeholders and business partners to confirm observations and finalize reporting- Assisting with training, providing associated documentation and guidance- Assisting with testing as required

Regulatory Reporting

Learn and maintain the process to identify and report on all member events not completed timely per Pension Benefit Act (PBA) requirements. This process is partially automated but involves collaborating with data teams to ensure the ongoing business requirements for Power BI reports used to facilitate the capturing of the required data are defined and understood.- This requires an in-depth understanding of both PBA-required timelines and inter

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