Product Manager

**THE COMPANY**

Established in 1982 and with royalty and celebrities amongst our clients, Carrier’s discreet, attentive

and bespoke service is held in the highest regard. Carrier curates exceptional luxury travel

experiences designed to fulfil the desires, dreams and goals of our clients; experiences so bespoke

you won’t find them anywhere else. The client’s every need, every preference and every whim is

catered for, no request is too small and no challenge too big.

**THE ROLE**

With Carrier’s stylish Didsbury head office as a base a Carrier Product Manager is responsible for

curating and developing a strategy for their portfolio, complementing that of the company.

Thereafter, to keep it alive, through promotion, training, education and constant interaction with

colleagues, suppliers, agents and customers. They ensure that customers’ needs are exceeded

through a clear understanding of the luxury market, and maintaining impeccable supplier

relationships underpins the role. A member of the wider management team, this position is key in

contributing towards our dynamic company culture.

**RESPONSIBILITIES**
- Strategy - annual objectives and performance expectations for product portfolio.
- Extensive research to define customer requirements - luxury market research and specific

competitor analysis.
- Sourcing - identifying most efficient and profitable channel without compromising on quality

and service. Secure and maintain close working relationships with ground partners in the
supply chain.
- Product curation - differentiation is key with a focus on the broader product area as well hotel

components. Ensuring that key products, including supporting documentation are loaded
and/or easily accessible for sale.
- Pricing - devise pricing policy to reflect market position and achieve strategic objectives

surrounding profitability.
- Training and Education - prioritising and facilitating face to face, and virtual training sessions

and arranging overseas trips for colleagues and travel agent partners.
- Promotion - lead and ensure delivery of annual plan to achieve strategic goals for portfolio.
- Content - responsibility for updating product content of their portfolio.
- Measurement - reporting on performance throughout the cycle and adapt plans as market

conditions require.
- Compliance - ensuring at least the minimum agreed H&S, Animal Welfare and Child Labour

and Anti-Competition Law requirements are met throughout the portfolio.
- Assisting reservations process as required
- Supporting operational situations as required
- Actively pursue partner collaboration in exchange for promotional opportunities through trade

and consumer channels
- Represent Carrier at supplier events, trade fairs and industry forums.
- Management team responsibility to include wider company issues and development.

**REQUIREMENTS**
- A genuine passion for travel; well-travelled with excellent knowledge of the luxury

market for USA, Canada and Cruise.
- Flexibility; evidence of working dynamically and going the extra mile.
- Personal ambition and drive to overachieve personal and company targets.
- A track record of developing exceptional relationships.
- The ability to work autonomously, while respecting and contributing to shared team success
- A deep understanding of the luxury landscape and customer; an innate ability to deliver

exceptional service.
- Excellent communication skills (written and verbal), organisational skills and strong attention

to detail.
- Proficient in Microsoft Office including Outlook, Word and Excel
- Desirable: experience within a luxury tour operator (or other travel business)

**PACKAGE**
- Excellent base salary.
- Uncapped performance related earnings.
- 23 days annual leave (increasing to 27 with length of service).
- Further company benefits include discounted personal travel, company pension scheme,

cycle to work scheme and unpaid leave entitlement.

**APPLICATIONS