Manager Hub Operations

4 months ago

Toronto, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Reporting to the General Manager, Hub Operations - Cargo, The Manager, Hub Operations - Cargo is responsible for the day-to-day management of the station including operational decisions and the overall coordination of activities to safely deliver and improve the customer experience while achieving operational and financial objectives. Responsible for safety in the day-to-day operations including interactions with suppliers, shippers etc.

**Key Functions**:

- Responsible for the supervision of all warehouse and airside operational activities, ensuring the safety and security of Cargo operations.
- Responsible for managing a safe and viable freighter operation
- Support the station(s) with generating reactive and proactive safety reporting
- Accountable for conducting investigations on all safety related incidents or accidents
- Responsible for managing all facets of cargo performance at the Toronto (YYZ) Cargo Terminal, while working alongside his/her team of CSM's.
- Contributes to the development and implementation of short
- and medium-term hub strategies.
- Responsible to identify and implement continuous improvement initiatives as they pertain to the customer.
- Drive front line employees to consistently deliver good management of cargo operations and work towards station and company KPI (Key Profit Indicators).
- Establish and enforce clear performance expectations and accountability for their team
- Manage processes to encourage and obtain ongoing feedback from employees to identify concerns
- Be proactive in supporting succession planning and management development
- Promote and manage a corporate culture of accountability and ownership
- Analyze trends and statistics for performance efficiencies and effectiveness
- Participate in ongoing employee communication sessions and daily Leads/Staff meetings
- Foster and maintain relationships with IAM representatives and leadership
- Provide leadership to Cargo staff to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and performance standards.
- Recognize and acknowledge employees who consistently deliver service excellence and as well have the ability to hold employees accountable for performance failures.
- Lead the Development & execution of the Operations Control Centre and the proactive management plan.
- Meet and exceed operational customer service targets for Toronto Hub in a safe and cost-effective manner.
- Seek and communicate opportunities for cost control (including exercising risk management)

**Qualifications**
- University degree require.
- 5 years work related experience.
- Demonstrated ability to develop and implement action plans that achieve objectives
- Proven leadership and negotiation skills
- Strong presentation skills with solid verbal and written communication skills
- Focused on continuous improvement, must be a creative and innovating thinker
- Excellent problem-solving skills
- Sound understanding of the IAMAW CBA and Air Canada labour relations practices
- Thorough knowledge or resource management, absenteeism control and return to work programs
- Oversight and implementation of workplace accommodation programs
- Strong commitment to teamwork
- Must demonstrate solid operational background
- Good conflict resolution skills
- Recognized ability to work under pressure, handle stressful situations and maintain flexibility
- Demonstrate sound judgment, maturity and initiative

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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