Lead, Hub Operations Coordinator

3 months ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Reporting to the Manager, Ramp YTZ, the Lead, Hub Operations Coordinator will lead a team of Coordinators and acts as a central point of contact for stakeholders involved in Hub Station Operations. They will collect and share information with various stakeholders as well as maintain the integrity of various systems, all in support of safe, on-time turn performance. In addition to working as a Hub Operations Coordinator, the Lead will create monthly team member schedules, complete payroll functions, develop Standard Operating Procedures, and train new team members.

Duties & Responsibilities:

- Provide supervision, coaching and mentorships to a team of 4-6 Hub Operations Coordinators.
- Assist with developing and maintaining a set of Standard Operating Procedures.
- Train new team members, and existing team members on new processes.
- Perform administrative functions including scheduling and payroll for the team of Hub Coordinators.
- Act as a central point of contact for hub station operations, collecting and sharing information between internal and external teams including Porter’s System Operations Control Centre (SOCC), Porter’s Maintenance Operations Control (MOC), hub station operations teams, contracted ground handlers, airport service providers, airport authorities and others. Ensure that all concerned parties have timely, accurate information in order to make decisions and direct Porter’s operations.
- Communicate operational schedules, including timely updates in the event of irregular operations, and, in some cases, direct the activity of operations teams, contracted handlers and airport service providers in order to maintain the integrity of Porter’s scheduled operations.
- In some cases, utilize live resource deployment software to assign ramp resources to specific operations and to update planned assignments based on operational requirements in support of a safe, on-time and efficient operation.
- Monitor hub station operations and take proactive action to mitigate operational delays.
- Arrange for services requested by the flight deck - including ground handling, grooming, catering, maintenance, additional fuelling and others - ensuring that service requests are met fully and expediently.
- Generate and maintain an aircraft tow and parking plan for each Hub Station and distribute the plan amongst all concerned stakeholders, ensuring aircraft are in position for on-time departures.
- Update Porter systems with gate assignments and coordinate with gate control authorities to resolve any gate conflicts.
- Update departure times for delayed flights in the Airport Collaborative Decision Making (A-CDM) system for those Hub Stations where one exists in support of efficient Airport Operations.
- Enter delay codes into Porter systems as directed by station operations team members. Seek out missing information as necessary to ensure that all delays from Hub Stations are coded in an accurate and timely manner.
- Prepare and distribute reports, including but not limited to shift reports, as directed by department leaders and to ensure accurate documentation of operational performance and issues.
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as assigned by the Ramp Manager from time to time.

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Ability to work on a permanent basis in Canada.
- Minimum 2 years of experience in airline operations or a related industry.
- Able to effectively and professionally communicate both orally and in writing.
- Able to collaborate and operate effectively as part of a cross functional team.
- Has a proactive approach to work, can solve problems and maintain a positive attitude in the face of operational disruptions.
- Strong organizational skills, detail oriented and able to effectively manage multiple tasks.
- Clear attendance record and flexibility to work rotating morning and overnight shifts, weekends and holidays.
- Able to obtain Transport Canada Restricted Area Identification Card (Security Clearance).

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