Full Time Night Auditor

4 months ago


Millbrook, Canada Hampton Inn & Suites by Hilton Truro Full time

Full Time Night Auditor

To provide efficient and courteous service to each guest and to operate according to the policies, procedures and quality standards of the hotel to ensure the satisfaction of internal and external guests. To balance the daily front office paperwork for the hotel, perform nightly required maintenance on the computers, prepare the daily management reports, guest folios and rapid check-out folders. Hours of work 11pm-7am.

**Areas of Accountability**:

- Meet and exceed customer expectations by providing superior service and teamwork
- Ensure all customer services are delivered courteously, efficiently and effectively, including check-in, check-out, telephone, personal inquiries and special requests.
- Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
- Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary.
- Maintain rooms security by providing effective key control & confidentiality
- Working knowledge of reservations system to perform taking reservations, dupe checks, claimed reservations, setting the house statistics, etc
- Check daily for out-of-order rooms, VIP rooms, and special accommodation requests
- Expedite audit balancing duties quickly and effectively to ensure mínimal interruption to regular desk activities
- Effectively communicate any information or requests to co-workers as necessary to ensure teamwork results in exceptional customer service
- Inform relief shift of any concerns or special requests that have arisen through your shift.
- Prepare, balance and print all daily management reports.
- Run the Night Audit Sequence
- Balance room revenue to be posted by verifying all market and segment codes, effecting corrections where necessary.
- Perform daily computer maintenance operations running all nightly back-up tapes and execute all shut-down sequences.
- Verify the balance of cash float/s
- Balance daily miscellaneous vouchers and sort them by revenue type.
- Balance and close all credit card POS Machines.
- Print guest folios and prepare rapid check-out folders.
- File all night audit reports and registration cards from daily check-outs
- On a nightly basis, prepare and enter Daily Revenue Report (DRR) on-line.

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: $16.25-$17.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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