Cultural Support Worker

2 weeks ago

Edmonton, Canada Bissell Centre Full time

**ABOUT US**

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

**Job Purpose**

This position requires successful working relationships with participants that support their ability to reach their full potential, and attain a cultural connection.

This position will influence and celebrate positive outcomes when working with participants, front line staff, and the care team to mitigate problems and obstacles that threaten to undermine participants’ wellbeing. Keeping clear and accurate files and records is essential. The Cultural Support Worker will collaborate with the program leaders and other community supports.

The Cultural Support Worker will have a strong understanding of the theory and practice of Harm Reduction in the various programs involved.

**Responsibilities**:
One-on-one
- In consultation with the Manager, Indigenous Engagement, develop a daily practice that empowers participants, reflects Indigenous world view, and provides participants with the tools and skills they need to better engage with Indigenous culture.
- Meet with participants and assess their needs for cultural support, explain the Cultural Support Worker process and supports available, and participate in ongoing care planning
- Be an active member of the Indigenous Engagement Team
- Provide crisis intervention supports to individuals as needed
- Promote cultural development workshops internally and externally
- Engage participants in intentional and purposeful conversations
- Support participants to meet their own immediate needs and resolve challenges in a sustainable manner
- Refer participants to suitable support services as needed
- Follow a harm reduction model of care
- Other duties as required
- Work in collaboration with other cultural support workers to contribute to Bissell’s Indigenous Engagement Strategy

Facilitating Group Workshops and Programming
- In consultation with the Manager Indigenous Engagement, develop a series of Indigenous cultural workshops that can be delivered to groups of participants.
- Facilitate workshops as standalone sessions and/or modules
- Develop opportunities and support an environment where participants can build support networks, build relationships with peers, elders and Knowledge Keepers
- Use de-escalation skills and provide crisis intervention as required
- Maintain a database of current and relevant cultural support services and resources
- Enter detailed and accurate client data into appropriate databases

Administration
- Maintain a database of current and relevant cultural support services and resources
- Enter detailed and accurate client data into appropriate databases

**Qualifications**:
Knowledge, Skills and Abilities:
Strong written and verbal communication and interpersonal skills

Enthusiastic and dynamic presenting skills

Excellent time management with strong organizational and problem-solving skills

Self-motivated and results oriented.

Analytical and Decision-making skills.

Proficiency with Microsoft Word, PowerPoint, Excel and Outlook

Education and Experience
- a minimum of 1 year experience in a similar role. An equivalent combination of training and experience may be considered.
- An understanding of issues of poverty, homelessness and Edmonton’s urban core
- An advanced knowledge of local Indigenous cultures, ceremonies and world view is required.
- Sound working knowledge of TRC’s Calls to Action
- Working Knowledge of Indigenous languages would be an asset.
- Familiar with land-based teachings and medicine
- Facilitation experience will be considered an asset.
- Lived experience will be considered an asset.

Personal Characteristics

The Indigenous Cultural Support Worker should demonstrate competence in all of the following:

- _Behave Ethically:_ Understand ethical behavior and organizational practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
- _Build Relationships:_ Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- _Communicate Effectively:_ Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- _Focus on Participant Needs:_ Anticipate, understand, and respond to the needs of participants and the commun

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