Adventure Course Guide

6 months ago

Nanaimo, Canada WildPlay Full time

If you love working outdoors with people in an exciting environment, we have a job for you. WildPlay Nanaimo seeks enthusiastic adventure-seekers to guide our guests through our forested zip line adventure park. Get paid to play with us

**What's Cool About This Job?**
- Free zip lining
- Full and part-time hours are available and can change depending on your needs.
- Fantastic opportunities for career progression, and many of our Supervisors and Managers were guides
- Incredible team
- guides at WildPlay build lifelong friendships
- Great staff parties
- Did we mention free zip lining?
- Extensive training potential, learn advanced ropes access techniques
- Helping people conquer their fears and enjoy our beautiful park in a completely new way

**Job Purpose**

Element (activity) Guides provide excellent service for guests on suspended obstacle and zipline courses. Guides are knowledgeable, friendly, passionate and able to put others at ease. They thrive outdoors, love being physically active, are comfortable with heights and get great satisfaction from supervising and supporting others to achieve things they didn't think they could do.

To excel as a Guide, you have an outgoing and confident personality, think on your feet, and demonstrate the good sense in all decisions. Able to listen and identify others' needs, you provide encouragement and advice based on best practices. When necessary, you can be assertive to ensure that guests minimize their risk while participating in Elements. When working in a team environment and engaging with guests, clear and positive communications are a must. Prior experience leading or teaching outdoor recreation is an asset.

**Principal Accountabilities**
- Consistently provides service that exceeds the guest's expectations through guest engagement, observing needs, providing encouragement and escalating issues to the Team Lead when necessary
- Ensures guests enjoy safe, positive, enriching experiences
- Demonstrates, teaches and assists guests in the use of safety equipment
- Ensures the correct fit, adjustments, and use of equipment before and during Element participation
- Reports incidents outside routine operating procedures to the Team Lead or Park Management
- Reports equipment/Element malfunctions or abnormalities to Team Lead or direct Supervisor
- Performs site maintenance, such as landscaping or grounds-keeping, along with other duties assigned by Team Lead
- Ensures everyone in the Park follows Element rules, without compromise
- Monitors Elements for risk management, as well as assessing and intervening when situations require (according to certified WildPlay methods)
- Learns guest assistance/rescue techniques and implements in advance of need
- Participates as a positive and self-driven member of the WildPlay team
- Executes additional tasks from the Team Lead, Element Supervisor or Park Management as needed

**Work Schedule**

According to the business's need, guests work a flexible schedule of full or part-time seasonal work, working evenings, weekends, and holidays.

**Job Requirements**

**Knowledge & Experience**
- Proven experience in delivering excellent customer service
- No academic or professional level of qualification is required. However, tourism, recreation or business schooling is an added value
- Knowledge in adventure recreation is an asset (either as a participant or through previous employment experience)
- Successful completion of WildPlay's Element Guide training is required

**Skills**
- Ability to consistently deliver high standards of work in outdoor, all-weather conditions
- Unfailing attention to detail
- Excellent communication skills
- Sound judgment and strong decision-making skills
- WildPlay requires standard Level 1 First Aid and CPR C or equivalent for higher-level training

**Attributes and Behaviours**
- Ability to act independently and as part of a team
- Actively seeks to improve the guest experience
- Develops and maintains positive working relationships with others
- Assists team members unprompted
- Self-motivated
- A positive attitude and openness to feedback

**Context**

This role impacts the guest experience more than any other based on the amount of time spent with the guest. A successful Element Guide is friendly, cheerful and energetic, using the opportunity to engage with the guest and create an excellent guest experience.

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