Afterhours Dispatch Manager

6 months ago

Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

**Specific responsibilities include**:

- Building and leading a planning and dispatch team
- Leading behavioral and process change
- Define and communicate clear expectations.
- Develop meaningful measurable KPI and accountability for the performance.
- Develop and implement transportation strategies to optimize cost, service, and quality of service.
- Oversee the scheduling and dispatching of vehicles and goods to optimize driver efficiency and hours worked.
- Communicating with drivers regularly to ensure on time delivery, sending and receiving all information relevant to the driver performing his/her duties within the Company and customer requirements
- Handling all driver related satellite messages or calls within assigned and overflow queues
- Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel
- Preparing customs clearance paperwork and ensuring it has been submitted the customs broker
- Following up with customs brokers to ensure clearances are completed in a timely manner
- Arranging and booking in repairs for in transit truck breakdowns
- Educational background in Supply Chain Management (or other relevant area such as Business)
- Dedicated experience providing customer service in a similar work environment.
- Well organized, an excellent communicator and have a keen sense of timeliness.
- Demonstrated attention to detail, communication, problem solving and planning abilities.
- Knowledge of the transportation industry and knowledge of city geography are considered assets.
- Experience using Trimble software such as TMW.
- Hands on Experience creating and implementing Operational Processes.
- Team Leadership - Experience in managing people.
- Behavioral change management
- Ability to coach individuals and create staff development / growth plans.

Schedule:

- Night shift, evening shift
- Weekends Mandate

**Experience**:

- Dispatchers: 1 year (preferred)
- dispatching: 1 year (required)

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Evening shift
- Night shift
- Weekends as needed

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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