Automotive Call Center

2 months ago

Hamilton, Canada Upper James Toyota Full time

**Parkway Motors is seeking an Automotive Call Centre Representative to join our Team**

Do you have a passion for developing customer relationships and providing excellent customer service? Does working for an organization that values its team members matter to you? If so, then this opportunity might be right for you

Parkway Motors Hamilton is a group of three automotive dealerships. We take pride in having serviced the greater Hamilton area for over 40 years. We believe in fostering a strong culture in the workplace that is safe, fun and creative, that will inevitably breed success.

**We offer**:

- Up-beat and positive working environment
- A family owned and operated business
- Supportive management team
- Enjoyable and busy days handling multiple inquires - since we’re responsible for multiple dealerships, there’s always something to keep everyone busy
- Opportunity for growth
- ** Competitive pay plan **based on experience and results
- High performance rewarded
- Benefits Package including Health, Dental, LTD and Life Insurance
- Rapidly growing dealership
- Closed on Sundays

**Qualifications**:

- Able to multitask and thrive in a fast-paced environment
- Automotive industry experience is a definite plus.
- Strong commitment to customer follow-up
- A desire to learn, practice and deliver a remarkable guest experience
- Clear and concise verbal communication skills and a talented telephone communicator
- Computer skills are a must (experience with Dealermine and Quorum is preferred)
- Ability to work well in a team atmosphere
- Motivated self-starter
- Must have positive, energetic personality and possess a strong work ethic
- Terrific written communication skills with excellence in spelling and grammar
- Professional appearance

**Duties**:

- Perform outbound calls to develop the business relationship with existing customers.
- Handle incoming with proficiency, with confidence and expressed in genuinely sincere tone.
- Promptly responding to and following up with customer inquiries via phone and internet
- Maintain an ongoing customer database to capture repeat business.
- Be efficient. Handle call volumes knowledgeably providing excellent service every time
- Create appointments for guests based on their time, location preference and vehicle needs
- Follow up with customers to ensure satisfaction after their visit
- Be able to soft sell in a customer service environment
- Ability to multitask between multiple computer programs while engaging with the guest
- Attends all staff meetings, trainings, and educational classes as required
- Consistently maintain performance-related requirements including but not limited to, average handle time, attendance, quality assurance, and appointments

**Education & Experience**:

- High School Diploma or equivalent
- Automotive Service background preferred
- Customer Service background required
- Call Center background preferred

Parkway Motors is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, Parkway Motors will provide reasonable accommodation for any applicant, as requested during the hiring process.

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