Fare Media Inspector

Status
- Temporary Full-Time
- Temporary - Approximate length of assignment, in months
- 18
- Type of Position
- a Replacement
- Start Date
- Immediate
- Salary
- Per hour
- Salary Grade
- $34.32 - $37.32
- Department
- York Region -> Public Works -> Transit
- Location
- TRN - 55 Orlando Ave - 55 Orlando Avenue - Richmond Hill, ON L4B 4W6 CA (Primary)
- Job Description (E)

**ABOUT US**
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
- **Defined Benefit Pension Program -** With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- ** Employer of Choice -** Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- ** Benefits and Wellness -** Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- ** Inclusive and Diverse Workforce - **We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

**ABOUT THE ROLE**

Reporting to the Shift Supervisor, Transit Enforcement, is responsible for conducting proof of payment inspections and the enforcement of the Region’s by-laws applicable to transit on all York Region Transit (YRT/Viva) and affiliated properties; as well as providing front line customer service assistance with information on directions, routes, fares, policies and transit equipment use and also providing first aid assistance when required; as needed, assisting with security protection to all YRT/Viva patrons, equipment, and properties.

**WHAT YOU'LL BE DOING**
- Carries out proof of payment and revenue protection inspections as assigned ensuring compliance of fare use through enforcement and education.
- Provides consistent and non-discriminatory enforcement of the York Region and applicable local Municipal by-laws applicable to transit, on York Region Transit and affiliated properties.
- Appropriately issues accurate offence notices, summonses, or appearance notices to individuals for non-compliance of York Region and applicable local Municipal by-laws applicable to transit.
- Provides first level emergency response assistance at York Region Transit and affiliated properties through first aid and assistance to passengers, employees and contracted staff.
- Conducts patrols of all York Region Transit premises and equipment, protects site or evidence, obtains statements from witnesses, and provides first aid and/or assistance to passengers, employees, and emergency services as required.
- Responds to alarms, including passenger assistance and fare vending equipment; investigates causes and provides assistance to patrons, employees, and emergency services.
- Provides excellent customer service through assisting passengers and patrons with fare use education, directions, fare payment concerns, and other general transit information.
- Provides information to customers by using the Language Line service.
- Provides in-person customer service while traveling bus routes and at transit facilities located throughout the Region and at some Toronto locations; responds in person to conventional and bus rapid transit inquiries from customers and prospective customers.
- Maintains detailed and accurate memo book on a daily basis for logging incidents, duties performed, and information of a confidential nature in chronological order.
- Input accurate daily log information into central information system.
- Prepares detailed witness reports and assists Special Constables with occurrence and additional reports as required.
- Performs other duties as assigned to meet Branch and Departmental objectives.

**WHAT WE'RE LOOKING FOR**
- Successful completion of a two (2) year Community College program in Police Foundations, Law and Security or approved equiv