IT Support Specialist

7 days ago

Cambridge, Ontario, Canada Septodont Full time

General information:

Reference :

Position description:

Job Title:

IT Support Specialist

Company Details:


Septodont is a leading manufacturer of dental pharmaceuticals and medical devices with a global leadership position in dental pain management.

The French-based company employs over 2,000+ people globally.

We have six manufacturing plants in France, India, North and South America, and an international distribution network that is dedicated to serving the needs of dental professionals in more than 150 countries.

Our North American operations has facilities in Ontario, Montreal, and Pennsylvania. It also has Latin American operations with facilities in Brazil and Colombia. Our Cambridge facility serves as a significant manufacturing site with over 500 employees.

Our Cambridge site also has a subsidiary called Novocol Pharma. We focus on contract development and manufacturing, specialized in sterile injectable cartridge and combination product manufacturing.

We currently have an opening for IT Support Specialist

What we offer:

  • Excellent compensation/benefits package.
  • Bonus and reward programs
  • Discounted gym memberships
  • Programs supporting work life balance
  • Employee recognition program
  • Professional and personal development programs
  • Social events and spirit days

Job Summary:

Responsibilities:

  • Provide excellent customer service to ensure success acting as first and second level of support/help desk for internal customers (employees)
  • Independently prioritizes and executes work, using the Information Technology ticket system and IT master plan, and proactively tracks and reports on activities and projects.
  • Escalates issues internally and/or with external vendors when required to ensure timely resolution.
  • Participate in continuous improvement activities related to service delivery and the end user experience.
  • Models expected behaviours, supporting a service delivery excellence culture:
  • Seeing everything through the lens of the customer.
  • Paying attention to the physical environment because everything speaks.
  • Providing service delivery that will create service wows.
  • Acts as a point of escalation (Level 2) for, and mentor to, IT Technicians.
  • As a technical expert, the IT Support Specialist plays a key role in the deployment and upgrade projects related to end user devices and productivity tools.
  • Ensures onboarding documentation is up to date.
  • Assists with maintenance activities for on premise servers and systems (at the manager's discretion).
  • Participates in daily monitoring program, escalating incidents or significant warnings in a timely manner including monitoring security incidents, executing IT Security playbooks and ensure that incidents related to security are properly prioritized and escalated.
  • Follows information privacy and security guidelines.
  • Demonstrates the Company Mission, Vision and Values Statements, policies, and current standard business practices.
  • Follows GMP and regulatory requirements, ensuring quality and data integrity standards are met.
  • Observes and supports all safety guidelines and regulations.
  • Provides recommendations on the selection and implementation of new technologies.
  • Performs other related duties and/or special projects as required in the department.

Qualifications:

KEY COMPETENCIES:

  • Selflearning and ability to think creatively.
  • Independent with a proactive approach to identify and solve complex problems analytically with a tenacious and a positive attitude.
  • Be able to take a step back and understand a problem in a holistic way.
  • Analytical mind. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Innovative and critical thinking. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Effective communication skills both verbal and written with the ability to make recommendations and effectively communicate technical information.
  • Capability of producing high quality specification and documentation.
  • Demonstrates excellent customer service and organizational skills with the ability to handle multiple priorities.
  • Comfortable working in a high demand / fast paced business environment.
  • Team player, openminded, flexible.
  • Must be available to work on all shifts including by way of oncall rotation.
  • Bilingual English / French or Portuguese is an asset.

BASIC REQUIREMENTS:

Education:

  • Bachelor's degree in Computer Science, Information Systems, Network or equivalent
  • Relevant Microsoft certification is an asset. (Windows 10, Microsoft 365, Modern device management)

Experience:

  • Minimum of 3 years of experience in a related role.
  • Valid Driver's license is an asset.
  • Valid passport (i.e., eligible to travel internationally 1 or 2 weeks per year).
  • Pharmaceutical, food, or cosmetic industry

  • Production Support Specialist

    7 days ago

    Cambridge, Ontario, Canada Bimeda Full time

    Bimeda is a leading global innovator, manufacturer and marketer of veterinary pharmaceuticals and animal health products and has over half a century's experience in providing science-driven solutions to optimize the health, wellbeing and productivity of the world's animals. Bimeda's nine manufacturing facilities across seven countries allow the company to...

  • Automation Support Specialist

    7 days ago

    Cambridge, Ontario, Canada ATS Automation Full time

    OVERVIEWATS' Global Services team is a dynamic team that drives the delivery of value-driven services to customers worldwide.Services represent a growing component of the overall value delivery to ATS' global customers, offering an opportunity for an enthusiastic individual to shape a well-defined offer structure of high-value service solutions to sustain...

  • Automation Support Specialist

    7 days ago

    Cambridge, Ontario, Canada ATS Automation Full time

    OVERVIEWATS' Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS' customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value service...

  • Decision Support Specialist

    7 days ago

    Cambridge, Ontario, Canada Cambridge Memorial Hospital Full time

    Overview: Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women's and Children's Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.Our vision is to _creating healthier communities...

  • Technical Support Specialist

    7 days ago

    Cambridge, Ontario, Canada Beckhoff Automation Full time

    About Beckhoff:Beckhoff Automation is a fast-growing manufacturer of industrial automation solutions, specializing in PC-based controls. The company generated revenues of 1.182 billion euros globally during fiscal year 2021. Our product range covers industrial PCs, I/O and fieldbus components, drive technology, industrial automation software as well as...

  • Regulatory Support Specialist

    7 days ago

    Cambridge, Ontario, Canada Reliance Home Comfort Full time

    LEARN, DEVELOP AND GROW - WITH RELIANCEBy joining Reliance as a Regulatory Support Specialist, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.What will you do? Onboard potential contractors through coordination with local branch operation managers Conduct...

  • Support Safety Specialist

    7 days ago

    Cambridge, Ontario, Canada Jake's House Charity Full time

    Position Type: 2-month contract in collaboration with Canada Summer Jobs with possibility of extensionStart Date: August 2nd, 2020Reports: Director, Operations & Strategic ProjectsLocation: CambridgeIndustry: Not-for-profitCOMPANY PROFILEFounded in 2004, Jake's House is a Provincially and Federally funded Canadian charity with a mission to provide meaningful...

  • Automation Support Specialist

    7 days ago

    Cambridge, Ontario, Canada ATS Corporation Full time

    OVERVIEW:ATS' Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS' customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value service...

  • Marketing Specialist

    7 days ago

    Cambridge, Ontario, Canada Altruck International Truck Centres Full time

    Altruck International Truck Centres is currently seeking a Marketing Specialist for our company. The working location will be out at our South Western locations.Hours of this position will be Monday to Friday 8:30 am to 5:00 pm.Summary:The Marketing Specialist position is responsible day-to-day marketing tasks, drive our digital marketing, help develop...

  • specialist chef

    1 week ago

    Cambridge, Ontario, Canada KASTURI INDIAN HAKKA CHINESE CUISINE Full time

    Education: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsWork site environmentNoisyHotWork settingRestaurantRanks of chefsChefTasksMaintain records of food costs, consumption, sales and inventorySupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in preparation, cooking, garnishing and...

  • Alterations Specialist

    7 days ago

    Cambridge, Ontario, Canada David's Bridal Full time

    We are looking to grow our Alterations business to be 25% of our top line sales in the next 2-4 years, and we are looking for talented seamstresses with multiple skill sets to champion this growth Our most successful Alterations Specialists, from beginner to expert level, are self-motivated individuals with a passion for sewing and fitting. They love special...

  • Performance Data Specialist

    7 days ago

    Cambridge, Ontario, Canada Parrish & Heimbecker Full time

    New-Life MillsOntarioJoin our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Performance Data Specialist based in Cambridge, Ontario.Work and grow with a family-owned company.Join our team with Purpose & History P&H's roots...

  • Marketing Specialist

    7 days ago

    Cambridge, Ontario, Canada Altruck International Truck Centres Full time

    Altruck International Truck Centres is currently seeking a Marketing Specialist for our company. The working location will be out at our Kitchener location.Hours of this position will be Monday to Friday 8:00 am to 4:30 pm.Summary:The Marketing Specialist position is responsible for the vision, leadership, and execution of internal and external marketing...

  • Automation Specialist

    7 days ago

    Cambridge, Ontario, Canada Spark Power Corp Full time

    Spark Power, a trusted partner in power in North America, is looking for an Automation Specialist to join our team. The Automation Specialist is responsible for programming, debugging, installation and startup of new or modified production and test equipment from the perspective of controls installation. Here's what you will do as a Automation Specialist:...

  • Network Specialist

    7 days ago

    Cambridge, Ontario, Canada recruitometry Full time

    Network Specialist About The Job The Network Specialist will be responsible for designing, troubleshooting and maintaining networks in an industrial environment. This will require a strong understanding of networking principles, network security, and experience supporting industrial control applications. Job Summary:Design and implement industrial network...

  • Benefits Specialist- Group Administration

    1 week ago

    Cambridge, Ontario, Canada Princeton Holdings Limited Full time

    Reporting to the Supervisor of the Administration Department, the Benefits Specialist will be responsible for delivering on-going training to support staff development to our Third-Party Administration (TPA) administration department. In this role, the Benefits Specialist plays a lead-hand role by assisting, reviewing, auditing, and establishing or refining...

  • Business Development Specialist

    7 days ago

    Cambridge, Ontario, Canada Reimer Associates Inc. Full time

    Our client is a very successful logistics provider based in Cambridge, ON. They are looking to add a Business Development Specialist to their team to foster and support their continued growth. Responsible for executing sales efforts to expand the customer base through generating new business and growing existing business, the right person will have...

  • Communications Specialist

    7 days ago

    Cambridge, Ontario, Canada GrandBridge Energy Inc. Full time

    Communications SpecialistGrandBridge Energy Inc. is guided by a vision to be a leader in energy transformation and driven by a mission to bridge communities to the energy future. GrandBridge Energy delivers safe and reliable electricity to 113,000 customers in the City of Brantford, the City of Cambridge, the Township of North Dumfries, and the County of...

  • Sales Support Specialist

    7 days ago

    Cambridge, Ontario, Canada Superior Alloy Technology Company Full time

    To support our growth, we are seeking to fill an Sales Support position in our Cambridge officeResponsibilities: Assist Sales in preparing client offers Comfortable assisting our sales team in growing our customer base and reaching out to Establish link between sales and production Organizing requirements that accompany client purchase orders Other sales and...

  • Technical Support Specialist

    7 days ago

    Cambridge, Ontario, Canada Gore Mutual Insurance Full time

    We're now at the boldest phase of our Next Horizon journeyAt Gore Mutual, we've completely transformed our business in under three years. By investing in top talent and leading technology, we've redefined what it means to be a modern mutual that does good.Our path forward brings a sharper focus on our business' performance that's powered by innovation and an...