Dual Surveillance Supervisor, Part-time,tic

2 weeks ago

Gananoque, Canada Great Canadian Full time

**We are **searching for a dynamic individual with a drive to succeed strong business acumen & leadership skills to fill the role of **Dual Surveillance Supervisor and join our team at Shorelines Casino Thousand Islands. **Under the general direction of the Regional Manager, Surveillance, this position is responsible for monitoring Surveillance Operators and interior/exterior areas of the casino. Individuals who thrive in a closely monitored environment, with excellent attention to detail and who will create a Great and Memorable Experience for our guests and colleagues are encouraged to apply

**Duties and Responsibilities Include**:

- Exceeds guest expectations by providing outstanding customer service
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Adheres to all company and legislative policies and procedures as they relate to functions of the position
- Maintain logs and records as described in the policy and procedure and/or as directed
- Maintain a high level of knowledge of the sections of the Gaming Control Act of Ontario and the Criminal Code of Canada applicable to casino operational activity
- Monitor, document and report employee violations of company and legislative policies and procedures
- Monitor, document and report large cash transactions and the movement of cash/cash equivalents within the casino
- Monitor, document and report excluded and self-excluded customers
- Monitor, document and report unauthorized access to secure areas
- Protection of company assets and patrons; both internal and external
- Protection of gaming integrity for GCGC and the province of Ontario.
- Strict adherence to the Surveillance code of conduct and Mandate.
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Minimum Secondary School completion or equivalent; Post-Secondary in Criminology or other applicable area of study an asset
- 3 years of Surveillance experience considered an asset
- Excellent verbal, written and organizational skills
- Dependable and reliable with a demonstrated commitment to excellence
- Possess a high level of honesty and integrity
- Adherence to high standards, methods and procedures
- Computer proficiency
- Good understanding of the Gaming Control Act and the Criminal Code of Canada
- Keen eye for detail, with the ability to focus on monitors for long periods of time

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