Dealer Supervisor 2-tic

3 weeks ago

Gananoque, Canada Great Canadian Full time

Under the direction of the Casino Shift Manager or Pit Manager, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees. Assists with the implementation all new table games initiatives. Above all else, must be aligned with, and promote, Shorelines Casinos cultureand philosophy of creatinga great, memorable experience for our guests and colleagues.

**Duties and Responsibilities Include**:

- Exceeds guest expectations by providing outstanding customer service
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
- Makes changes to schedules as required
- Provides input for coaching and mentoring employees
- Participates in the implementation of table games strategic plans
- Requests fill/credit issuance as required
- Verifies cash/value transactions pertaining to floats, fills credits and tips
- Responds to, resolves or escalates issues
- Reports irregularities and suspicious activities
- Assists in allotting player seating and waiting lists
- Maintains a tidy work area
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
- Ensures compliance with licensing laws, health and safety and other statutory regulations Performs other duties as assigned or directed
-
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Secondary School Diploma; Post-Secondary education or a suitable combination of education and experience an asset
- Knowledge and experience in a variety of table games required
- Minimum 2 years of experience in gaming management
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Smart Serve certification
- Ability to communicate in French language considered an asset

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