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Support Service Manager

1 month ago

Surrey, Canada CareCorp Seniors Services Full time

**CareCorp Seniors Services, a trusted long-term care and assisted living contractor, is currently hiring a Support Service Manager for one of our service delivery sites, Hilton Villa Care Center.**

**This is a permanent full-time position and offers a competitive salary, benefits and a flexible work schedule.**

**Facility Address**:13525 Hilton Road, Surrey, BC, V3R 5JC

**Position Summary**
The Support Services Manager will assess and evaluate the food preparation and safe food handling practices and procedures, in accordance with the established policies and procedures and licensing requirements, to ensure high quality, nutritious and appealing meals for the residents. Responsibilities also include hiring, scheduling/workload, supervising and evaluating Food Service, Laundry, Housekeeping staff, and administration preparation of the departmental budget.

**Responsibilities**
- Develops, executes, controls, achieves and evaluates departmental goals, objectives, policies and procedures and ensure that the required standards, Food Safety and sanitation are met.
- Identifies and implements systems and processes which ensure the facility remains fully operational with mínimal “down-time” during regular and emergency situations.
- Ensures licensing, client, CareCorp, and industry standards are met/exceeded in providing high quality meals and snacks to meet the nutritional needs of residents.
- Maintains communication and develops relationships with the CareCorp management team, professional organizations, suppliers, sales representatives, collaborative agencies, and the community as a whole.
- Supervises all food and environmental services staff by performing duties such as interviewing, hiring, scheduling and coordinating work assignments, evaluating employee performance, disciplines employees and determining related training and orientation requirements.
- Investigates complaints regarding housekeeping/laundry, dietary services and equipment, and takes corrective action.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Establishes standards and procedures for work of housekeeping, laundry and dietary staff.

**Qualifications**
- _**Certified member of the Canadian Society of Nutrition Management;**_
- Experience managing staff;
- Minimum of three years experience in the food service industry;
- Experience in a complex care or assisted living setting;
- Excellent communication skills.
- Cultural education and experience are preferred.

**The successful applicant for this job posting must provide satisfactory proof, or have such proof on file, that they have received the COVID-19 vaccination and any required COVID-19 booster vaccination. This requirement shall be waived if the applicant has not received the vaccination due to any legislated protected human rights grounds. In such a case, and upon presentation of sufficient proof, the CareCorp Senior Services shall make reasonable attempts to accommodate the applicant to carry out their role where possible recognizing that the health and safety of other employees and residents will be a priority.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Are you an active member of the Canadian Society of Nutrition Management (CSNM)?
- When are you available to start?

**Experience**:

- senior care: 1 year (preferred)

Work Location: In person