Settlement Worker

1 week ago

Surrey, Canada Options Community Services Full time

**We’re Hiring**

**SETTLEMENT WORKER (Spanish Speaking)**
**Posting Requisition **_2024-102 _**Program** _Settlement and Integration _
- Program _

**Job Type **_Temporary, Part-time _**Location **_Surrey, BC _

**Hours of work **_25 hours per week _**Closing Date **_March 31, 2025 _

Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White
Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals, businesses,
community groups and government to create focused, effective and responsive resources for the community.

Settlement Worker provides immigrant and refugee newcomers with information and referrals about Canada and BC
society and systems, guidance and support on personal and family adjustment issues, as well as connects newcomers to
the broader community.

**ACCOUNTABILITIES**
- Understand and achieve Contract Deliverables:

- Adopt creative strategies and establish appropriate community partnerships to reach/recruit client target
- group(s) and to provide orientation to clients, if applicable.
- Conduct client eligibility assessment and intake process.
- Provide in-depth needs assessments, information and orientation, and referrals to newcomers through 1-on
- 1 settlement services at various delivery sites.
- Promote, organize and/or facilitate group settlement services (workshops, special events, field trips) at

various delivery sites.
- Develop and manage client settlement plans, including task, referrals and appropriate follow-up.
- Provide enhanced settlement support for vulnerable high-need clients or those in crisis, as required.
- Assist clients to access other services by providing language and cultural interpretation, and other necessary

support.
- Establish a positive rapport and working relationship with clients and engage them in activities that

encourage them to connect to the broader community.
- Establish appropriate linkages to other Service Providers to facilitate referrals and to ensure a coordinated

support system for the client.
- Record, maintain, and report client data and information through relevant forms, OCMS and iCare databases;
complete all required/assigned reports
- Develop program-relevant reference and resource materials as needed.
- Promote the development of inclusive communities and support/participate in community
- forums/initiatives/meetings as assigned.- Utilize marketing resources to promote activities and disseminate information that is consistent to IS Marketing
- and Communications Plan.- Contribute to PQI & Strategic Directions/Goals of Immigrant Services and be proactive in identifying areas for
- improvement, sector trends, potential partnerships, etc.- Represent OCS and participate in outreach activities/special events as required.
- Participate in meetings and training opportunities.

**_ We are an equal opportunity employer committed to hiring a diverse workforce_** Posted: May 21, 2024

**We’re Hiring**
- Other administrative duties as required, including photocopying/faxing, taking meeting minutes, filing, room

set-up/clearing for meetings and activities, etc.
- Follow written and verbal directives from Program Manager and/or Senior Manager, Executive Director or

designate.
- Contribute to a positive work environment by maintaining a positive working relationship with other workers and

volunteers.
- Perform other related duties as required.

**QUALIFICATIONS**

**Education, Training, and Experience**:

- A Bachelor’s Degree in social services or a related field and a minimum of one (1) year experience working with

newcomers; or an equivalent combination of education, training and experience.
- Proficiency in Spanish is required.
- Class 5 Driver’s License and reliable vehicle an asset.
- Experience working with newcomers, vulnerable populations and/or volunteers.

**Skills and Abilities**:

- Proficient verbal and written knowledge of English and Spanish.
- Additional language skills relevant to populations served is required.
- Understanding of social service programming and resources, multiculturalism and immigrant/refugee issues.
- Strong active listening, empathy, and counseling skills.
- Ability to organize and facilitate Group Information and Orientation activities.
- Ability to maintain and keep accurate and up-to-date client records.
- Ability to identify and access community services and resources.
- Strong understanding of the Canadian legal system, laws and public policy pertaining to service population(s).
- Strong communication, interpersonal/relationship-building intercultural competency, as well as crisis
- intervention, conflict resolution, critical thinking, and problem-solving skills/techniques.- Strong level of computer proficiency; in particular, strong Microsoft Word, MS PowerPoint, MS Excel spreadsheet,- Ability to work in a fast-paced, multicultural and diverse environment.
- Ability to work indep

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