Operations Manager

7 months ago

Toronto, Canada BGIS Full time

**Who We Are**

**SUMMARY
The Manager, Operations is responsible for hard services operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

**At this position level, the individual is responsible for**:

- Highly complex service delivery; and/or
- Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
- Contract requirements that are highly complex; and/or Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

**KEY DUTIES & RESPONSIBILITIES
**People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to all team members.
- Objectively recommends compensation adjustments.
- Manages all aspects of performance. Maintain ongoing facility training and certification programs.

**For the assigned portfolio**:
**Portfolio Management**
- Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
- Responsible for ensuring KPI objectives are met.
- Creates, implements and documents service delivery regimes associated with each client account.
- Collaborates with relevant stakeholders (internal and external) on service delivery including the management of all escalated issues
- Oversees the implementation of service delivery program changes as required.
- Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
- Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

**Service Delivery Management**
- Responsible for meeting contractual service delivery obligations for each designated client environment
- Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
- Recommends solutions and implements appropriate actions for issues
- Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
- Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
- Provides on-call coverage to front-line team which requires open availability
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

**Client Relationship Management**
- Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
- Acts as the focal point of escalation for issues pertaining to service delivery.

**Risk Management, Emergency Preparedness and Business Continuity Planning and Execution**
- Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
- Collaborates with relevant stakeholders on incident management-related requirements

**Health, Safety, Environment & Security**
- Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
- Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

**Project Management (including Client Transitions & Technology Implementations/Upgrades)**
- Develops and executes project plans for assigned projects.
- Oversees project delivery; and/or
- Participates as a member of the Operations Centre team in large company-wide projects.
- Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to service delivery.

**Budget Development & Management**
- Responsible for meeting budget for assigned service delivery team.
- Liaises with relevant operations team members and Finance team for reports to monitor expenses.
- Reviews and approves expenditures.

**Regulatory Compliance**
- Ensures all regulatory compliance requirements have been performed and all related documentations

  • Operations Management Supervisor

    2 weeks ago

    Toronto, Ontario, Canada LFC-ZMF Operations Ltd. Full time

    Job DescriptionLFC-ZMF Operations Ltd. is seeking a highly skilled Operations Management Supervisor to join our team.The successful candidate will have a proven track record of successfully leading operations teams, managing daily activities, and ensuring seamless execution of projects. They will be responsible for overseeing the entire operations function,...

  • Restaurant Operations Manager

    1 week ago

    Toronto, Ontario, Canada LFC-ZMF Operations Ltd. Full time

    LFC-ZMF Operations Ltd. is seeking a skilled Restaurant Operations Manager to join our team.About the RoleThis is a permanent position that offers a competitive salary of $60,000 per year, paid in bi-weekly installments.Job DescriptionWe are looking for an experienced operations supervisor who can lead and manage our restaurant operations effectively. The...

  • Operations Manager

    2 weeks ago

    Toronto, Ontario, Canada LFC-ZMF Operations Ltd. Full time

    Job Description:LFC-ZMF Operations Ltd. is seeking an experienced Operations Supervisor to join our team. This role will be responsible for coordinating activities with other work units or departments, requisitioning materials, equipment, and supplies, and ensuring that food and service meet quality control standards.Required Skills and Qualifications:To be...

  • Operations Management Supervisor

    4 weeks ago

    Toronto, Ontario, Canada LFC-ZMF Operations Ltd. Full time

    Job Title: Operations SupervisorLFC-ZMF Operations Ltd. is seeking an experienced Operations Supervisor to join our team.About the Role:We are looking for a highly organized and detail-oriented individual to oversee the daily operations of our restaurant and food service facilities. The successful candidate will be responsible for coordinating activities...

  • Marketing Manager

    5 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Marketing Manager

    6 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Operations Supervisor

    4 weeks ago

    Toronto, Ontario, Canada LFC-ZMF Operations Ltd. Full time

    Job Title: Operations Supervisor - Restaurant and Food Service ManagementLFC-ZMF Operations Ltd. is seeking an experienced Operations Supervisor to join our team in the food service industry. As an Operations Supervisor, you will be responsible for overseeing the day-to-day operations of our restaurants, ensuring that food and service meet quality control...

  • General Transportation Manager

    5 months ago

    Toronto, Canada ONxpress Operations Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: 5 years or more - or equivalent experience **Work setting**: - Railway transport company - Railway maintenance **Tasks**: - Manage finances or budget - Recruit, train and supervise staff - Ensure transport compliance with regulations -...

  • Director

    6 months ago

    Toronto, Canada Isaac Operations Full time

    Who we are. While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your Monday...

  • Product Manager, It

    5 months ago

    Toronto, Canada Bridgemarq Real Estate Services Manager Limited Full time

    Status: Full time About RPS Real Property Solutions - At RPS we thrive on finding incredibly smart home and neighborhood real estate intelligence and insights for our customers to help add value to the home journey, we find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who shares...

  • Executive Assistant

    5 days ago

    Toronto, Canada Isaac Operations Full time

    **Who We Are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • operations supervisor

    6 months ago

    Toronto, Canada LFC-ZMF Operations Ltd. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 35 hours per weekEducation: Expérience: EducationCollege/CEGEPWork settingRestaurant and food serviceTasksRequisition or order materials, equipment and suppliesCo-ordinate activities with other work units or departmentsConsult with clients after sale to provide ongoing supportResolve...

  • operations supervisor

    6 months ago

    Toronto, Canada LFC-ZMF Operations Ltd. Full time

    Work Term: PermanentWork Language: EnglishHours: 35 hours per weekEducation: College/CEGEPExperience: 5 years or moreWork settingRestaurant and food serviceTasksRequisition or order materials, equipment and suppliesCo-ordinate activities with other work units or departmentsConsult with clients after sale to provide ongoing supportResolve product and service...

  • People and Culture Coordinator

    3 weeks ago

    Toronto, Canada Isaac Operations Full time

    **Who We Are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Business Intelligence Analyst

    5 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.**: While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Security Personnel

    6 months ago

    Toronto, Canada CN Tower - Operations Full time

    **Short Summary**: Each Security Personnel is responsible for providing all occupants of the CN Tower with the highest standards of life safety and security, service excellence, attraction quality, location cleanliness, and operational efficiency. They will help facilitate a memorable guest experience by ensuring that building safety is paramount and never...

  • Senior Financial Transaction Advisor

    2 weeks ago

    Toronto, Ontario, Canada RSM Canada Operations ULC Full time

    We are a leading provider of professional services to the middle market, empowering our clients and people to realize their full potential. Our exceptional team is our key to an unrivaled, inclusive culture and talent experience, and our ability to be compelling to clients. You'll find an environment that inspires and empowers you to thrive both personally...

  • Power BI Administrator

    2 months ago

    Toronto, Canada Bridgemarq Real Estate Services Manager Limited Full time

    **Date**:September 16, 2024 **Work Status**:Full time role, Hybrid **Reporting To**: SVP, Technology **Department**:IT **Location**:39 Wynford Drive, Toronto, ON M3C-3K5 **Hours Worked**:35 hours per week **Career Stream & Level**: P2 - Experienced **Salary Band Grade**:$54,700, $68,400, $82,100 **Bonus Eligible: 10%** **About RPS Real Property...

  • Car Wash Labourer and Specialist

    6 months ago

    Toronto, Canada Bayview Car Wash Operations Full time

    Bayview Car Wash is a well-established and customer-focused car wash facility with a commitment to delivering exceptional service and maintaining the highest standards of vehicle cleanliness. We are currently seeking a dedicated and versatile Operations Laborer to join our team and play a vital role in our daily operations. **Responsibilities**: - Perform...

  • Operations Manager

    4 weeks ago

    Toronto, Ontario, Canada hireVouch Full time

    Operations Manager Job DescriptionAt hireVouch, we're seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for ensuring the smooth operation of our business processes, systems, and teams.Key Responsibilities:Develop and implement operational processes and systems to drive efficiency.Monitor 24/7...