Production Support Analyst Ii

2 weeks ago

Mississauga, Canada FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business Administration
**Travel Percentage**:
0%
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

**About the role**:
**What you will be doing**:

- Provides **24 x 7 on-call support** for all assigned production-related systems.
- Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
- Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
- Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
- Assists in documenting current policies and procedures.
- Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations. Performs monthly and quarterly SOX testing.
- Ensures issues resulting in customer outage is escalated appropriately through TSG management.
- Working knowledge of TSQL.
- History of software development

**What you will need**:

- At least 4+ years of technical or production support experience
- Experience with various monitoring tools and ticketing systems
- Client facing production support experience
- TSQL and software development skills

**Added bonus if you have**:

- Prior experience with banking environment

**What we offer you**:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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