Bilingual Operations Officer II
2 weeks ago
TalentWorld is recruiting a Bilingual Operations Officer II in Mississauga, ON for one of our clients.
Bilingual Operations Officer II Key Responsibilities
- Ensure that all deadlines for settlement dates and payouts of customer products are met in a timely and efficient manner, in accordance with established SLAs.
- Investigate payments made by customers towards their mortgages, home equity lines of credit, and bridge loans to ensure accuracy and completeness.
- Review and understand the terms and conditions of customers' mortgages to facilitate accurate processing and documentation.
- Examine and verify that client request letters from banks, credit unions, and other financial institutions comply with all relevant banking regulations and internal policies.
- Collect crucial client data from solicitors and verify client property lien and property charge paperwork to ensure accuracy and completeness of information provided.
- Verify funds received from solicitors and other financial institutions, and approve payouts for secured products or facilities, such as mortgages, home equity lines of credit, and bridge loans.
- Recognize and implement the bank's operational rules and processes, ensuring that all necessary precautions are taken to support the accuracy of daily client and partner transactions.
- Proven ability to navigate IT systems efficiently and effectively.
- Minimum of 2 years of experience in data entry roles.
- Prior experience in banking, financial institutions, or bookkeeping is highly desirable.
- Excellent verbal and written communication skills.
- Ability to articulate technical concepts to non-technical users effectively.
- Demonstrated experience in providing exceptional customer service.
- Proven track record of meeting Service Level Agreements (SLAs) and deadlines.
- Dependable and punctual with a strong work ethic.
- Salary: $25 an hour
- Bilingual: French and English
- Benefits: 40 Hours Weekly, Hybrid (3 on-site, 2 days remote)
- Training: 4 weeks (On-site)
- Duration: 8 months contract with possibility of extension
- Schedule: Monday to Friday 9:00am – 5:00pm
- Location: Mississauga, ON
Accommodation are available upon request to support your participation during all stages of the recruitment process.
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