Bilingual Customer Service Representative

4 weeks ago

Cambridge, Canada Clarion Medical Technologies Full time

Clarion Medical Technologies is committed to building customer relationships for life by delivering innovative medical solutions that improve the lives of our customers and their patients. We are currently looking for a **Bilingual Customer Service Representative - Consumables** to deliver outstanding customer service to both internal and external customers.

The CSR role is responsible for the coordination and processing of all incoming customer requests for orders, returns, tracking, and credits, as well as accurately processing all promotional transactions while meeting both Customer's requests and Clarion's own service level expectations. This is accomplished by efficiently understanding, utilizing and maintaining Clarion's database and ensuring that all records, transactions and documentation are processed on-time and accurately.
The successful applicant will:

- Excellent interpersonal skills; outgoing, energetic, proactive with a positive attitude
- Teamwork and collaboration skills. Solution-based problem solver
- Professional demeanour with strong sense of urgency to respond to customer calls
- Strong attention to detail with focus on quality and continuous improvement
- Above average organization skills to manage multiple expectations
- Conflict resolution skills with the ability to navigate demanding and sometimes stressful environment
A minimum high school diploma is required. Post-secondary degree/diploma in any discipline would be an asset
- Fluent in both English and French; verbally and written
- 2+ years of experience with ERP systems
- Intermediate user of Microsoft Office; Great Plains would be an asset
- 3+ years Customer Service experience; medical field would be an asset
- Clarion is an equal-opportunity employer_

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