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Inside Sales Representative

4 weeks ago

Carleton Place, Canada Bytown PRO Full time

Thinking of a career move? Then take a look at our careers. For over 125 years, we have been serving the Ottawa-Gatineau region with care and we are respected among builders and peers. We are always on the lookout for quality individuals for our growing operations. We are currently seeking individuals for our Carleton Place Location to join our inside sales team.

We are currently seeking an Inside Sales Representative with 3-5 years experience in the building material industry.

**Major Duties and Responsibilities**
- Provide the highest level of service to all customers.
- Greet customers when they arrive at the store and inquire about their needs.
- Build relation and trust with customers and provide them with genuine guidance and support through open and interactive communication.
- Always maintain a positive, empathetic, and professional attitude toward customers
- Answer incoming calls regarding products, pricing, and deliveries.
- Work with other team members and leaders to ensure a high-quality customer experience.
- Operate cash register, receive payments and issue receipts to customers.
- Process refunds or credits, as necessary.
- Respond promptly to customer inquiries.
- Interact in a positive manner with customers in person and on the phone. Assist with questions regarding merchandise, location of merchandise in store, pricing and promotions.
- Provide customers with information on additional items related to purchases made.
- Promote and order special orders for items that are not in stock or that we do not carry.
- Maintain up-to-date knowledge of product lines sold, their use, pricing and new items on the market.
- Handle minor customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Restock merchandise on the shelves.
- Comply with company policies and procedures.
- Attend and participate in all company-sponsored training programs as required.
- Deal directly with vendors and process special order as required
- Experience using computer, cash registry, handling money, processing debit and credit card.

**We offer many benefits including**:

- Health plan and group insurance
- Shared retirement plan
- Predictable work hours with evenings/weekends off in most instances
- Competitive salary (Base on experience)
- Employee discount program on materials purchases
- Health and safety and training courses paid by Bytown Pro
- We provide work clothing
- Monday & Friday (Evenings & Weekends Off)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- building material knowledge: 3 years (preferred)

Work Location: In person

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