Guest Service and Sales Representative
6 months ago
Job Summary:
We are seeking a mature, reliable and customer-oriented individual. Someone who takes pride in a job well done. The Guest Service and Sales Representative will be the first point of contact for guests, providing exceptional service and creating a positive experience from check-in to check-out.
This is a permanent full time position, that requires your availability for a combination of day shifts, 1 to 2 evening shifts and alternating Saturday shifts - weekly 30hrs to 40hrs.
Some Responsibilities include, but are not limited to:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Assist guests with check-in and check-out processes efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about spa services, promotions and upcoming events
- Process guest appointment bookings, cancellations, and modifications accurately
- Maintain all guest areas in an organized, and tidy manner, paying attention to detail
- Collaborate with other spa staff to ensure guest satisfaction
**Skills**:
- Excellent communication and interpersonal skills
- Strong customer service skills
- Ability to multitask in a fast-paced environment
- Attention to detail and problem-solving skills
- Proficiency in using computers or willingness to learn
- Knowledge of the wellness and beauty industry or willingness to learn
Join our team as a Guest Service and Sales Representative and be part of creating memorable experiences for our guests.
**Job Types**: Full-time, Permanent
Pay: From $17.00 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Company events
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Application question(s):
- Are you available to work a combination of day shifts, 1-2 evening shifts per week and alternating Saturdays?
- Are you currently a student or planning to return to school this year?
- Are you available to work Full Time Hours - 30hours to 40hours per week?
- Will you be able to reliably commute to Carleton Place, ON K7C3Y3 for this job?
**Education**:
- Secondary School (required)
**Experience**:
- Customer Service: 2 years (required)
Work Location: In person
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