Caseworker

4 weeks ago

Hamilton, Canada The Salvation Army Full time

Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

**KEY RESPONSIBILITIES**:
**ACCOUNTABILITIES**:

- **Service Responsibilities**
- Develop and maintain a caseload.
- Complete an intake and assessment on each resident.
- Provide problem solving/referral counseling to Booth Centre Shelter residents.
- Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
- Provide clients with evening coffee and snack, clean are upon completion.
- Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
- Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
- Be available to respond to client issues in the dining hall and kitchen during lunch meal.
- Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
- Contact emergency service personnel (ambulance or police) when necessary.
- Maintain confidentiality with regard to clients/staff and Centre’s records.
- Work closely with and carry out tasks assigned to you by your supervisor.
- Provide the intake and triage of new clients
- Conduct initial risk, needs assessments of clients before or at point of entering the shelter.
- Provide case management, including assistance to establish a tenancy, referrals, advice and advocacy to clients who are at risk of homelessness or experience homelessness.
- Engaging with individuals who are most at risk of becoming homeless and providing intensive support to enable them to remain in their accommodation or return to their accommodation.
- Complete statistical returns and reports for the Program
- Ability to work after hours on occasions
- Experience working in a homelessness early intervention project
- Community Engagement experience in an outreach capacity
- Knowledge of Residential Tenancy Act.
- Develop and maintain good working relationships with private landlords and increase access to this sector for those at risk or are those newly experiencing homelessness
- Support individuals accessing shelter through diversion and needing shelter admittance, provide early intervention for first 14 days of stay.
- Coordinate access to traditional housing focused shelter case management services if individual does not resolve homelessness by 14 days.
- Early Intervention to have an active caseload of 1:20 and achieve a minimum of 3 positive housing related outcomes
- Early Intervention to have a minimum 30% retention rate three months post service utilization
- **Organizational Responsibilities**
- Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.
- Meet with Program Director for supervision as scheduled.
- Model appropriate qualities for this position - i.e., self-motivation, punctuality, and personal hygiene.
- Commit to and sign the agency and clients’ confidentiality form.
- Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.
- Work within mandate and mission of the Salvation Army.
- Represent The Salvation Army Booth Centre in a professional manner.

***Perform other duties as required.

**WORKING CONDITIONS**:

- May work with potentially aggressive clients.

This is a **permanent full-time** position with **37.5** hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

**Shifts**: Saturday and Sunday 11am to 7pm and Monday to Wednesday 3pm to 11pm.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
**EDUCATION, QUALIFICATIONS AND CERTIFICATIONS**:

- University/College diploma in Social Service and/or a combination of education and related life experience.
- Alternative combinations of education and experience may be considered.
- Knowledge of Residential Tenancy Act would be considered an asset

**PREFERRED SKILLS/CAPABILITIES**:
**EXPERIENCE AND KNOWLEDGE**:

- Competent on word processing equipment such as Windows, Microsoft Office etc.
- Demonstrates knowledge of Community-based resources.

**SKILLS AND CAPABILITIES**:

- Excellent oral and written communications skills and effective interpersonal skills.
- Ability to work with socially disadvantaged people who may often harbor resentment and anger.
- Demonstrated ability to

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