Department Manager
6 months ago
Job Overview
Reporting to the General Manager, this role assists MEC in reaching its short
- and long-term objectives by managing and coordinating staff in providing information, advice and specialty services to MEC Members, potential new Members and other staff. Through individual and team actions, the Department Manager directs outstanding service to Members and other staff and ensures that the presentation of MEC stores meets or exceeds organizational standards. Leads communications and service initiatives within their area of responsibility (AOR), between store teams, and across the store.
Responsibilities and Duties
- KPI: Supports frontline team in understanding store KPIs and providing them with updates on how the business is performing. Managing expenditures in line with annual budgets to support the ongoing financial health of MEC.
- Loss prevention: Supports and maintains systems in place to protect MEC assets against theft, damage and abuse according to MEC standard. Ensures MEC asset losses are minimized, and staff have an understanding of the sense of urgency around actions to be taken.
- Employee Training: Supports employee training and onboarding by leading training sessions, providing in the moment coaching, PKs and field courses for frontline staff to enhance their product knowledge and Member service skills.
- Performance Management: Manages frontline staff performance by coordinating work, setting performance expectations and holding staff accountable, ensuring they follow company’s SOPs, providing an ongoing feedback and coaching, addressing performance issues. Conducts annual performance reviews.
- Morale and engagement: Responsible for conducting regular check-ins with frontline team to maintain open communication and to gather feedback on staff satisfaction. Assists General Manager in store fireside chat meetings and daily huddles.
- Visual Merchandising: Ensures that merchandise for sale in assigned area of the store is displayed according to established systems and process standards, to ensure consistency in the delivery of an outstanding Member shopping experience, which in turn supports the achievement of MEC’s financial goals. Collaborates with the Merchandising team to ensure that suitable quantities of product are requested to promote demand according to the season.
- Health and Safety: Supports General Manager in ensuring that all Health and Safety standards are met in the store.
- Scheduling: Assists the leadership team in creating store schedules that match the needs of the business.
- Culture and Values: Promotes MEC culture, vision and purpose amongst all staff within store.
- Other duties as assigned.
**Qualifications**:
- Demonstrated skills in managing ambiguity, effective communication, managing conflict, and driving results in a retail setting.
- Open availability 7 days a week.
- Well organized and strong in multi-tasking
- Basic knowledge of MS Office (Word, Excel).
- Must be able to sit and stand for extended periods of time.
- Ability to lift up to 40 pounds from floor to a waist.
- Comfortable climbing ladders What MEC offers?
More than just a job. We love what we do, and we offer to share our passion for outdoors
- Competitive hourly rate and clear pay increase program based on hours worked
- Full Time hours (37.5 a week)
- Paid Sick Days
- Staff Discount and Pro Deals
- Competitive benefit package including:
- Health Benefits (Medical and Dental), Life insurance
- Employee matching Group Retirement Savings Plan (RRSP)
- Tuition Reimbursement Program to expand your knowledge and skills
- Paid Volunteerism - Equipment Demonstration Program (EDP) - gear rental program
- Opportunity to Live our Purpose and spend time with your peers through field experience program
- Training and product knowledge
- Growth opportunities
- Work in amazing, collaborative team and much more
**Experience**: Required
- 2 year(s): Customer Service
- 2 year(s): Management
**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
**Motivations**: Preferred
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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