Intake Clerk, Ywh

**INTERNAL/EXTERNAL POSTING**

**INTAKE CLERK, YOUTH WELLNESS HUB**

**ONE (1) PERMANENT FULL-TIME POSITION (35 HOURS PER WEEK)**

**LOCATION: Temporarily located at Maryvale, 3640 Wells Street, Windsor.**
**The Youth Wellness Hub is expected to relocate to its new location at 215 Eugenie Street in Spring 2023**.
- Youth Wellness Hubs Ontario recently opened a multi-service hub for youth aged 12-25 in Windsor-Essex. CMHA-_
- WECB is proud to support the Hub in joint leadership with HDGH, Maryvale, The Bridge, WECHC and United Way, and in collaboration with over 20 partner organizations. Supports and services provided at the Windsor-Essex _
- Youth Wellness Hub (YWH) include, but are not limited to, mental health, substance use/addictions, primary care, employment/training, housing, skills and well-being activities, and other community and social services._

Under the direction of the Operations Manager, YWH and alongside a coordinated service team, the Intake Clerk is responsible for creating a welcoming culture; booking appointments; receiving & processing external referrals; reception duties; providing administrative support to management & staff; maintaining My Wellness Passport database and clinical records; and generating reports. A key component of this position is assisting and engaging with youth in completing an intake form through the My Wellness Passport. In consult with the Manager, the position also coordinates and supports the regular duties required of the Youth Wellness Hub volunteers.

The Intake Clerk supports and assists in creating a safe and accepting environment for youth with a special emphasis on the 2SLGBTQ+, Indigenous youth and other marginalized community youth.

**RESPONSIBILITIES & DUTIES**:

- Answers phone enquiries, takes messages, refers callers to the appropriate personnel and provides information as requested
- Conducts administrative support activities, composing routine correspondence, preparing presentation materials, coordinating events/functions as directed by the Manager
- As the first point of contact, welcomes visitors/youth at reception in a professional manner and contributes to creating and maintaining a safe, welcoming, non-judgmental, and non-stigmatizing hub atmosphere
- Supports and coordinates the duties of the volunteers within the Youth Wellness Hub
- Provides volunteer training, tracks volunteer time, and coordinates scheduling
- Works alongside Peer Support Workers and other staff to welcome new youth and help them navigate services, including explaining and assisting with the digital registration process
- Works from a harm reduction and youth-centred approach
- Receives and processes external intake referrals
- Maintains the database and generates regular reports on a consistent basis; provides training as required
- File information and maintain electronic client files; processes requests for records from third parties
- Maintain inventory of office and programming supplies and replenish as needed
- Monitor the building security system
- Provides feedback to staff team regarding individuals’ feedback on service, programs, or individual needs
- Participates in the orientation of new staff, volunteers and students as required
- Facilitates community relationships
- Consult with the Manager regarding client complaints, serious occurrences, high risk situations, computer problems and conflicts that remain unresolved at other levels
- Read and write reports, takes minutes, prepares agenda items and understand manuals, program materials, policies, and procedures, etc.
- Assisting with the promotion of Youth Hub specific activities and events
- Actively participates in team meetings and contributes to ongoing program development
- Provide services at various locations within Windsor and Essex County (i.e. Leamington) as required
- Perform other duties as required such as participating in community or YWH events

**EDUCATION & SKILLS**:

- Completion of a minimum of a two (2) year post-secondary program is required in a field deemed relevant to the employer (e.g., Human Services Diploma)
- One (1) year of related experience working in mental health with administrative experience and human resources or related field. Experience working with youth is an asset.
- Working proficiency in French and/or other languages at the Advanced Level is considered an asset
- Knowledge of anti-oppression and inclusion including knowledge of supporting 2SLGBTQ+ youth and creating positive spaces
- Knowledge and understanding of Indigenous peoples, culture and healing practices
- Effective oral and written communication skills; interpersonal skills.
- Strong time management skills
- Crisis management skills
- Exceptional confidentiality awareness skills are a requirement
- Ability to work independently and as part of an interdisciplinary team
- Have comprehensive computer expertise in Microsoft Office and Google Drive to prepare presentations, populate spreadsheets and datab