Fraud Specialist

2 months ago

Ottawa, Canada Alterna Savings Full time

**Scope of Position**

Under the direction of the Manager, Fraud & Collections, the Fraud Specialist works autonomously for Alterna Savings and Alterna Bank mitigating all fraud risks the organization. The Fraud Specialist is responsible to analyze, investigate and confirm fraud related transactions by monitoring fraud related reports and/or fraud related tools.

**Major Responsibilities**
- Using fraud monitoring/detection tools and reports, monitor and analyze account activity for potential fraud; identify potential fraud and follow established practices to mitigate fraud losses.
- Observe and monitor customer transactions to identify fraudulent activities.
- Contact members regularly to confirm transactions, investigate root cause of discrepancies and advise appropriate actions to mitigate risk and fraud.
- Make time sensitive decisions relating to account restrictions, requiring sound and independent judgment related to member impacts and potential losses for the organization.
- Immediately communicate new fraud trends and emerging risks to the Senior Fraud analyst and the Manager Fraud & Collections
- Respond quickly, prioritize and escalate where appropriate when dealing with time sensitive fraud related incidents
- Provide detailed information for the purpose of analyzing and detecting unusual or fraudulent activity on customer accounts.
- Support effective utilization of fraud detection systems, tools and reports to prevent, detect and manage fraud losses by participating in on-going training to develop and maintain knowledge, skills and capabilities.
- Provide recommendations to the Manager Fraud & Collections for changes which reduce fraud exposure and losses while maintaining cost effective and providing a high level of customer service.
- Interact with other Financial Institutions to validate information to prevent fraud losses.
- Ensure confidentiality of all information collected during investigations

**Qualifications**

**Education / Certifications / Experience**
- Post-Secondary education in criminology or related field and/or direct experience in a similar role within a financial institution
- Minimum of three years direct experience in fraud detection and prevention programs in the financial services industry
- Proven record of increasing responsibilities in previous roles
- Bilingualism is an asset

**About Alterna Savings**

Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 210,000 members through a network of over 40 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

**Working at Alterna**

We are incredibly proud of our corporate culture of Integrity, Respect and Collaboration, where everyone works together towards a common goal; the financial wellbeing of our employees, members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.
- Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact our Recruitment Team and let us know how we can accommodate you.

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