Guest Services Attendant, Pedder Bay Rv Resort

4 weeks ago

Pedder Bay, Canada Oak Bay Marine Group Full time

Oak Bay Marine Group is seeking an enthusiastic part-time Front Desk & Guest Services Attendant to ensure exceptional experiences for our moorage and RV customers at Pedder Bay RV Resort & Marina. We are looking for individuals who are passionate about people and outdoor tourism and who thrive in a fast-paced, dynamic team environment.

If you're passionate about delivering exceptional service and thrive in a dynamic team environment, join us and be part of connecting people to the wonder of the ocean

**ACCOUNTABILITIES**:
**Primary Responsibilities**:

- Provide exceptional customer service by supporting and demonstrating the ‘_Yes I Can’_ Core Values and demonstrate a professional attitude at all times.
- Resolve customer concerns or problems quickly, efficiently, and courteously.
- Communicate effectively with all customers, crew, suppliers, and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.
- Greet customers as they arrive and make them feel welcome, assisting with food and beverage or supply requirements, processing of annual or nightly moorage/RV fees, fuel, hydro, vessel/RV docking/parking and departure, or other services as required.
- Maximize moorage/RV revenues by managing transient moorage/RV sites and keeping waiting lists up to date.
- Ensure the ongoing care and maintenance of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew, and work in a cost efficient and safe manner at all times.
- Operate and maintain all facilities and equipment to safety standards, treating company property with care and respect, utilizing environmentally sound practices, and secured safely when required, treating all company property with care and respect.
- Comply with all policies, procedures, and regulations, including the OBMG employee Handbook.
- Assist with maintaining and restocking product and supply inventories, cleaning washrooms and showers on a twice daily basis, removing/emptying garbage bins, debris and ensuring safety, sanitation, and cleanliness at all times.

**Secondary Responsibilities**:

- Attend any regularly scheduled crew meetings.
- Work enthusiastically within a team environment to deliver service from all positions at Oak Bay Marina as may be required.
- Participate in quarterly inventory counts.
- Perform other duties as assigned.

**JOB REQUIREMENTS**:
**Education and Technical Skills**:

- Food Safe Level 1 is required.
- Serving it Right is required.
- Superhost Certification for customer service excellence is recommended.
- Occupational First Aid and CPR Level 1 or equivalent is an asset.
- Knowledge of Microsoft Word and Excel.
- Strong organizational skills are required in a fast-paced, high-volume environment.

**Experience**:

- Experience providing exceptional customer service.
- Post-secondary education or equivalent experience in hospitality or related business experience is an asset.
- Basic cash handling skills.
- Work experience in a marina, hospitality or recreational environment is an asset.

**CORE Values**:

- **‘Yes I Can’ is**
- Passion for Service
- Enthusiastic Teamwork
- Dedication to Greatness
- Respect for our Crew, Community and the Ocean

**Behavioral Competencies**:

- **Customer Focus**: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
- **Service Excellence**, ‘_Yes I Can_’ attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
- **Relationship Building**: is working to build or maintain relationships, networks or contacts.
- **Communicating Effectively**:is the ability to ensure your message is clearly understood, regardless of the audience.
- **Personal Effectiveness**:is identifying the best use of your time and other resources at your disposal.
- **Initiative**:involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
- **Innovation**: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
- **Team Player**: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
- **Business Perspective**: indicates the ability to understand the business implication of decisions.

**Physical Requirements**
- The ability to bend and stand for extended periods.
- The ability to lift up to 50 pounds.

  • Rv Resort Attendant, Pedder Bay Rv Resort

    2 weeks ago

    Pedder Bay, Canada Oak Bay Marine Group Full time

    Oak Bay Marine Group is seeking an enthusiastic RV Attendant to ensure exceptional guest experiences at Pedder Bay RV Resort & Marina. Responsibilities include maintaining resort grounds, facilities, and RV sites, along with providing top-notch customer service. With perks like employee benefits, learning and development opportunities, and stunning...

  • Rv Resort Attendant, Pedder Bay Rv Resort

    2 weeks ago

    Pedder Bay, Canada Oak Bay Marine Group Full time

    Oak Bay Marine Group is seeking an enthusiastic RV Attendant to ensure exceptional guest experiences at Pedder Bay RV Resort & Marina.Responsibilities include maintaining resort grounds, facilities, and RV sites, along with providing top-notch customer service. With perks like employee benefits, learning and development opportunities, and stunning oceanfront...

  • Marina Attendant, Pedder Bay Rv Resort

    2 weeks ago

    Pedder Bay, Canada Oak Bay Marine Group Full time

    Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing unforgettable experiences in a spectacular oceanfront setting! With sunny oceanside gardens and some of the friendliest staff in the business, our RV Resort & Marina is the ideal spot for anyone who loves nature and being on the water to build on...

  • Marina Attendant, Pedder Bay Rv Resort

    2 weeks ago

    Pedder Bay, Canada Oak Bay Marine Group Full time

    Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing unforgettable experiences in a spectacular oceanfront settingWith sunny oceanside gardens and some of the friendliest staff in the business, our RV Resort & Marina is the ideal spot for anyone who loves nature and being on the water to build on...

  • Resort Staff

    7 days ago

    Barrier Bay, Canada Barrier Bay Resort Full time

    **Position Overview**: **Duties**: - **Cleaning Cabins**: Thoroughly clean and maintain cabins to meet our high standards, including cleaning, disinfecting, vacuuming, dusting, and restocking supplies. - **Yard Duties**: Contribute to maintaining the resort grounds, pool area, and rental equipment. Perform lawn care, painting, pressure washing, and...

  • Guest Service Agent

    2 weeks ago

    Nanoose Bay, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for Part time Guest Service Agent to work primarily Evening shift (3pm to 11pm) or weekend. Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering...

  • Guest Service Agent

    4 weeks ago

    Nanoose Bay, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for full time Guest Service Agent. Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and...

  • Rv Technician

    2 months ago

    North Bay, Canada NORTHERN RV Full time

    **NORTHERN RV NORTH BAY** If you want to be a part of something bigger by taking an active role on our team, this is the job for you. **RV TECHNICIAN / Helper** Prefer advanced skills in electrical, plumbing, carpentry, roof repairs, air conditioning, as well as RV appliances such as stoves and furnaces. Execute work orders while diagnosing and repairing...

  • Guest Service Agent

    6 days ago

    Nanoose Bay, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for full time Guest Service Agent to work primarily Evening shift (3pm to 11pm) or weekend part time or seasonal internship/coop for the Summer. Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior...

  • Rv Technician

    1 week ago

    Thunder Bay, Canada Smith's RV Centre Full time

    Efficiency bonus up to an additional $16/hr Smiths RV Centre is looking for apprentice or certified plumbers, electricians, carpenters, or RV technicians looking to expand their skills and improve their **work-life** balance right here in Thunder Bay. We are looking to hire and train a professional with a trades background, any where from an experienced RV...

  • Rv Technician

    2 weeks ago

    Thunder Bay, Ontario, Canada NORTHERN RV Full time

    NORTHERN RV NORTH BAYIf you want to be a part of something bigger by taking an active role on our team, this is the job for you.RV TECHNICIAN / HelperPrefer advanced skills in electrical, plumbing, carpentry, roof repairs, air conditioning, as well as RV appliances such as stoves and furnaces.Execute work orders while diagnosing and repairing RV equipment...

  • Resort Staff

    2 weeks ago

    Barrier Bay, Canada Barrier Bay Resort Full time

    _Barrier Bay Resort__is a small intimate, adult resort nestled in the heart of the Whiteshell Provincial Park. Owner-operated and committed to providing luxury accommodation with a lakefront setting as the perfect backdrop to a special getaway. Whether you're an outdoors person looking to explore and discover adventures or needing a place to escape from the...

  • Guest Services Agent

    4 weeks ago

    Crawford Bay, Canada Kokanee Springs Resort Full time

    **Guest Services Representative** **Who Are We?** Located on the East Shore of Kootenay Lake, Kokanee Springs Resort by Pinnacle Lifestyles is currently seeking Guest Service Representatives to join our team at Reception/Front Desk in the E.E. Moore Lodge. We are currently on the hunt for Guest Service Representatives for our 2023 Season! Key to our...

  • Guest Service Agent

    2 weeks ago

    Nanoose Bay, British Columbia, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for Part time Guest Service Agent to work primarily Evening shift (3pm to 11pm) or weekend.Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests,...

  • Service Advisor

    2 weeks ago

    North Bay, Canada NORTHERN RV Full time

    **Northern RV- Service Advisor North Bay Location** If you want to be a part of something bigger by taking an active role on our team, this is the job for you. What we are looking for: A full time person who is very well organized and ability to multitask, customer service experience, friendly telephone manner that reflects our company’s family-like...

  • Guest Service Agent

    2 weeks ago

    Nanoose Bay, British Columbia, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for full time Guest Service Agent to work primarily Evening shift (3pm to 11pm) or weekend part time or seasonal internship/coop for the Summer.Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior...

  • Room Attendant/housekeeping

    4 weeks ago

    Crawford Bay, Canada Kokanee Springs Resort Full time

    **Room Attendant** **Who Are We?** Located on the East Shore of Kootenay Lake, Kokanee Springs Resort by Pinnacle Lifestyles is currently seeking Room Attendants to join our team at The Lodges and Clubhouse Villas. The Lodges at Kokanee and the Clubhouse Villas are the on-site accommodations for our guests. Your primary responsibilities will be to ensure...

  • Snack Bar Attendant

    4 weeks ago

    Crawford Bay, Canada Kokanee Springs Resort Full time

    **Snack Shack Attendant** **Who Are We?** Located on the East Shore of Kootenay Lake, Kokanee Springs Resort by Pinnacle Lifestyles is currently seeking Snack Shack Attendants to join our team at The Halfway House. The Halfway House is the resort’s only on-site snack shack between the 1st and 10th hole that offers quick take-out on the course food and...

  • Parts and Service Person

    2 weeks ago

    North Bay, Canada NORTHERN RV Full time

    **Northern RV North Bay** **RV Parts/Service person** - **If you want to be a part of something bigger by taking an active role on our team, this is the job for you.**_ **What we are looking for**: **A full-time person who is very well organized and ability to multitask, customer service experience, friendly telephone manner that reflects our company’s...

  • Guest Service Agent

    2 weeks ago

    Nanoose Bay, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for Full-time Guest Service Agent to work primarily the Evening shift (3pm to 11 pm) and weekends. Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include...