Games Quality Assurance

2 weeks ago

Montréal, Canada Technicolor Games Full time

Company Description

At the core of Technicolor Games’ success are talented, passionate gamers. We pride ourselves on creating a collaborative, empowered, and creative environment. Whether it’s helping clients in the early stages of game design or creating award-winning campaigns, we’re always here to help. Our global teams are constantly iterating, solving problems, and working together to connect in meaningful ways with our clients and their players.

Creatively and technologically speaking, no one beats Technicolor Games when it comes to delivering high-end content and immersive experiences together with video gaming marketing leaders such as Activision, EA, Gameloft, and Ubisoft.

**Job Description**:
We are now looking to hire a **Quality Assurance (QA) Lead** based in Montreal to join Technicolor Games on a hybrid model (office & WFH). You will work closely with the QA Project manager and drive QA planning, execution, and reporting, from project start to closure.

In this role, you will be responsible for internal and external facing responsibilities, including communication with clients and internal stakeholders, managing change and continuous improvements within the engagement, and ensuring alignment of processes to client-driven objectives. Responsible for implementing the latest functionality testing methodologies and tools to ensure optimal and efficient testing.

**Responsibilities**

**Client relationship management**
- Act as the primary QA point of contact for your project
- Support the Project Manager in developing a clear vision of the client’s objectives and managing their expectations
- Set up dashboards to track critical KPIs or SLAs and work to ensure adherence to targets
- Own communications such as weekly calls, ensuring agendas and minutes are sent
- Support the Project Manager by hosting quarterly business reviews and project retrospectives.

**Project management**
- Provide regular status reporting to the Project Manager
- Manage the daily activities and optimize the work processes of the QA team.
- Identify the need for different testing strategies according to the phase of development
- Contributes to the ongoing effort to maintain processes, policies and procedures
- Monitor and control metrics impacting product and team quality

**People management**
- Ensure the mobilization of your team by regularly assessing morale, finding the causes of problems, working with HR and your Project Manager in implementing appropriate solutions, etc.
- Coach team members in their work to promote their development in their position or career
- Conduct and/or validate performance evaluations and set team objectives.
- Identify and work with HR to manage non-performance and/or interpersonal conflicts
- Approve timesheets and work with the Project Manager to manage absences and vacations of team members

**Company processes**
- Identify and fix issues with timecards or other internal tracking systems
- Take ownership, manage progress, and be held accountable for internal initiatives as assigned

**Qualifications**:

- Proven experience in the video games industry
- Proven experience working at a Senior-level capacity (or equivalent)
- Thorough understanding of Games QA processes
- Excellent written and spoken English
- Excellent communication and interpersonal skills
- Strong commitment to quality and eye for detail
- Ability to manage, coach, develop and motivate people
- Ability to get to expected outcomes despite ambiguities and uncertainties

Additional Information
- This role is an on-call contract with full-time availability requirements from Monday - Friday with expectations to work in Studio

Please click here to review our privacy notices for job applicants.

**COVID-19**

Given the current COVID-19 situation, rigorous security measures of cleaning and social distancing are in place to ensure the safety of everyone in our studios for the duration of the crisis.

**TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER**
Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.

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