Service Delivery Manager

6 months ago

Winnipeg, Canada Manitoba Public Insurance Full time

Overview:
MPI is committed to a safe, respectful, and inclusive workplace where all can be their authentic selves to work. People from all backgrounds are desired at MPI.

As a Service Delivery Manager within the Cyber and Information Security department, you are responsible for the ownership of assigned information technology and security products and solutions, including maximizing employee awareness, adoption and satisfaction. You will ensure that there is a shared understanding among stakeholders and teams of the long-term product vision and alignment of the vision to program and corporate objectives and value management goals.

**Responsibilities**:

- Develop and communicate the long-term, strategic product vision and roadmap in conjunction with the Cyber & Information Security Officer.
- Engage, influence and inspire key stakeholders, business partners and solution teams to drive collaboration and alignment of program vision.
- Provide coaching, guidance and indirect leadership to Product teams, such as offering feedback and recommendations to best achieve desired results, removing roadblocks and addressing conflicts that may impact deliverables.
- Create, maintain, and prioritize backlog, ensuring alignment with product strategy and program objectives.
- Facilitate meetings and communication regularly between business stakeholders and development teams to ensure the highest value work is top priority in the backlog.
- Collect, analyze and generate business insights from data and customer and business user feedback to define requirements, features and end products.
- Gather and translate customer business needs and opportunities into user stories and acceptance criteria to enable the development of finished deliverables.

Qualifications:

- Degree or equivalent in Business, Computer Science, Engineering or related discipline.
- SAFe POPM (Product Manager/Product Owner) certification an asset.
- Technical certifications related to information security (e.g. CISM, CISSP, CCSP, etc.) are an asset.
- Seven years of related experience, including an in-depth knowledge of business model, products and key stakeholders for line of business.
- Experience in product strategy/vision/roadmaps in a Lean-Agile environment an asset.
- Experience collaborating with or managing complex cross-departmental teams in a Lean-Agile environment an asset.
- Experience in leading technology and security projects/initiatives an asset.
- Experience in cloud migration projects is an asset.
- Advance communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- flexible work arrangement for eligible positions
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

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