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Collection Agent

2 months ago

Brampton, Canada Daniels Health Full time

Responsibilities:

- Provide quick resolution to customers with regards to disputes, inquires, and invoice clarifications
- Researches customer issues, skip tracing methods, and settlement of past-due payment
- Maintain positive relationships with external customers
- Be responsible for meeting all collections metrics and goals set within the department
- Increase the recovery of the past due amounts through a proactive and professional approach
- Receive and sort incoming payments
- Manage and track incoming payments
- Manage account statuses
- Identify inconsistencies
- Regularly update accounts receivable database
- Inform clients on their outstanding debts and deadlines
- Answer clients' equations and address problems

**Requirements**:

- Proven experience as a Collections Specialist or similar role with success at improving cash receipts cycle time, reducing DSO, and minimizing past dues
- Excellent verbal and written communication skills
- Should have sound judgment regarding human behavior, conduct, and business practices
- Remains focused and attentive to the needs and issues of both the customer and the organization
- Proactive, highly driven and self-motivated
- Familiarity with Salesforce is a plus
- Background in Healthcare is a plus

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Brampton, ON L6W 3M5

Application deadline: 2023-12-15
Expected start date: 2023-12-01

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