Motor Coach Industries

3 weeks ago


Winnipeg, Canada Motor Coach Industries Full time

**DESKTOP SUPPORT ANALYST I**

***

Desktop Support Analysts are expected to have a general knowledge of electronic resources, software, hardware, and services available to NFI Group staff via the ITS department. The Desktop Support Analyst will provide a consistent and professional point of contact for all NFI Group end users, and ensure appropriate resources are enlisted for timely resolution of technical issues.

**WHAT YOU WILL DO**:

- Provide support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology
- Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled
- Provide after-hours on call support for the above on a rotational basis
- Document, track, and escalate all service and problem requests via tracking tool
- Manage NFI Group user accounts using the appropriate processes and procedures
- Process requests for new software and hardware. Analyze options, obtain quotes and provide recommendations for product selection
- Responsible for executing MAC (Move/Add/Change) requests for computer hardware, software, and telephones
- Maintain Asset Management system with current and up-to-date information on location of all technological equipment
- Maintain Software Asset Management system with current and up-to-date information on purchased software licenses
- Document and maintain procedures
- Maintain a neat and safe working environment (comply with Operational Excellence and 5S)
- Maintain a professional and respectful work environment
- Perform other duties as assigned
- Comply with all occupational safety and health rules and regulations approved by the local Country, State and Province, NFI Group management, the safety committee and Union partners
- Comply with all Environmental Management Systems certification and Occupational Safety and Health certification achieved by NFI Group
- Other duties as assigned.
- *Travel may be required for this position*_

**WHAT YOU NEED TO BE SUCCESSFUL**:

- Post Secondary Education in IT
- Customer Service Focus
- Strong Organizational Skills
- 0-2 Years experience in a related field
- Basic Network Cabling
- PC/Peripheral Repairs and Troubleshooting
- Must have good people skills
- Must have good communication skills
- Must be able to monitor and control many different tasks

**WHY JOIN OUR TEAM**:

- Motor Coach Industries is Reliability Driven - we value safety, high quality products and employee engagement in everything we do
- NFI Group has been named a Manitoba Top Employer ten times since the competition was established in 2007.
- Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more

**OUR WHY**:

- We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.



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