Guest Services Manager

4 weeks ago


Pickering, Canada Great Canadian Full time

**Pickering Casino Resort is seeking one (1) Guest Services Manager**

Under the general direction of the General Manager, this position is responsible for fostering a safe and efficient work environment, while maintaining an open-door policy. You will be accountable for your staff, assisting with hiring, training, evaluations, recognition and developing them. You will be involved in planning and executing site promotions and your strong organizational skills will allow for balancing multiple responsibilities in operational demands and employee engagement. Above all else, this position must lead by example to create Great Experiences and Memories for all guests and colleagues

Providing excellent guest service and maintaining good public relations at gaming facility;
- Manage the Guest Relations team members, including training, hiring, scheduling, supervising and evaluating;
- Work closely with the Regional Marketing Manager in the development and execution of site and corporate marketing plans, including promotions, loyalty and player development programs, and site entertainment program;
- Develop and control a departmental budget;
- Report results of past site promotions and develop strategies for improvement to stakeholders;
- Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;
- Ensures compliance with licensing laws, health and safety and other statutory regulations;
- Performs other duties as assigned.

**Successful applicants will demonstrate the following qualifications**:

- University degree in Marketing, Business or Economics
- Managerial experience in a related field of five (5) or more years; Experience in direct gaming or tourism would be an asset
- Excellent written and verbal communication skills, with the ability to prepare reports and analysis, also good mathematics and analytical skills are required
- Working knowledge of Microsoft Word, Excel and Power Point, as well as Mikohn comping and cash back procedures
- Good interpersonal, organizational and multi-tasking skills
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario



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