2023-019 Distress Centre Community and Engagement

3 weeks ago

Brockville, Canada Developmental Services of Leeds and Grenville Full time

The position of the Distress Centre Community and Engagement Coordinator is responsible for the evaluating the Distress Centre program, volunteer training and development, and engaging with community partners.

**MINIMUM QUALIFICATIONS**
- 2 year Community College diploma in social services, volunteer services or related field, with specialization in rehabilitation counselling
- 2-4 years related experience
- Volunteer Resource Management Certificate would be considered an asset
- Experience in partnership development would be considered an asset
- Knowledge of the needs and best practice service standards for persons with mental health issues and/or developmental disabilities
- Well-developed understanding of the social services sector and the challenges within the community
- Extensive knowledge of community resources
- Able to provide intervention supports to a variety of individuals in crisis requiring support and referral services
- Excellent interpersonal, communication, anticipation, organization and time management skills
- Excellent written and spoken English
- Broad knowledge of community and mental health services and resources
- CPI, CPR and First Aid would be an asset
- Valid Ontario driver’s license and access to a reliable vehicle

**POSITION ACCOUNTABILITIES**

***1. **PROVIDES SERVICES BY**:

- Through active sourcing activities, ensures a strong volunteer infrastructure is developed to provide support to volunteers across the region
- Participate in continuous improvement and other projects that will enhance the development and progress of the program
- Build and maintain relationships with community partners to advance goals of the program
- Expand and adapt process change to accommodate the needs of the community
- Collaborate with community partners for volunteer training opportunities
- Develop and design a robust volunteer training program
- Representing the agency and Distress Centre in community meetings and events
- Key lead to attain project outcomes identified
- Facilitate community engagement, including public speaking and marketing

***2. **PROVIDES ADMINISTRATIVE SUPPORT SERVICES BY**:

- Participates in the development of the communications plan to improve the centre’s visibility in the community
- Develop and implement medium to long term plans to address changing program needs
- Evaluate current volunteer onboarding and continuous training practices and provide recommendations for improvement
- Review program practices and determine gaps
- Coordinating efforts and operations with other community groups with common interests to establish working relationships and ongoing protocols
- Other duties as assigned

**3. **RELATED TO CORE COMPETENCIES**:

- Advocating for Others - Level 3 - Calculates impact of actions or words
- Collaboration - Level 3 - Encourages others
- Creative Problem Solving and Decision Making - Level 3 - Understands and acts on basic relationships
- Fostering Independence in Others - Level 3 - Delegates
- Interpersonal Relations and Respect - Level 1 - Listens respectfully to others
- Resilience - Level 2 - Performs well under normal pressure

***4. **RELATED TO POLICIES AND PROCEDURES**:

- Operates in accordance with applicable Legislative, Ministry and professional association requirements of the position
- Is knowledgeable about Quality Assurance Measures (QAM) guidelines as directed by the Ministry of Children, Community, and Social Services (MCCSS)
- Is knowledgeable about, ensures others are knowledgeable about and complies with the agency’s policies and procedures
- Operates, at all times, in a safe and secure manner

***5. **HEALTH AND SAFETY**:

- Ensure Health and Safety Program requirements are followed based on the Occupational Health and Safety Act
- Ensure an awareness of safety measures for the agency, yourself and the individuals receiving services
- Ensure compliance with the agency’s mandatory training requirements

**ACCOUNTABILITIES**

The Distress Centre Community and Engagement Coordinator is directly responsible to the Manager Children’s Services and Distress Centre.

**Status**:Temporary Full-time - 18 month Contract

**Hours of work**:72.5** **hours bi-weekly

**2023 Salary**:$26.00 hourly

**Location**:Brockville, Leeds Grenville

**The foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified, and shall not be construed to be all of the work requirements that may be inherent in this classification.**

Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-613-345-1290 extension 189 or using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.

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