Registration Clerk

***Job Details**:
***Registration Clerk - Emergency - Part-Time - 2023-051***

**Open Date**
Jan 13 2023 - 10:29:00 AM

**Close Date**
Jan 17 2023 - 11:59:00 PM

**Position Title**
Registration Clerk - Emergency - Part-Time - 2023-051

**Posting Type**
Part Time

**Posting Status**
Active

**Position Length**
Permanent

**Department Group**
Emergency

**Hours per Week**

**Department**
Emergency Department

**Openings**
1

**Education**
Other

**Description**:
***:
Working as a member of the Emergency Department team, the Registration Clerk is responsible for first contact customer service activities related to the collection, verification and recording of information for ER patients who attend the hospital for emergency services.

Position is also responsible for Bed Allocation for the hospital, as well as Switchboard duties after regular business hours.

Participates in department and hospital-wide activities and programs that model and promote a safe and healthy patient-centered environment and that contribute to quality improvement and risk management initiatives.

**Education/Specific Training Requirements**:

- Minimum Grade 12 Graduation diploma or recognized equivalent and completion of medical terminology certificate. Preference will be given to individuals who have taken post secondary business, office administration training.
- Keyboarding skills at a minimum of 45 wpm
- Demonstrated aptitude in using Microsoft Office Suite, Microsoft Explorer and Internet
- Organizational and reception skills
- Demonstrated ability to deal with the public and to relate in a tactful and sensitive manner with staff, patients and visitors
- Demonstrated excellence in written and spoken communications
- Able to work well under pressure and ability to work both independently and as a member of a team
- Able to work a variety of shifts, as necessary, to ensure coverage of the department
- Good attendance and availability

**Relevant Experience and Knowledge**:

- Minimum of one (1) year of experience working in a clerical/administrative capacity required, preferably within a hospital or health care environment
- Demonstrated work experience in multi-tasking and ability to work well under pressure
- Demonstrated customer service focus and ability to relate in a tactful and sensitive manner with staff, patients and the general public who are often in distress
- Ability to organize work tasks and work independently
- Experience in customer service with preference given to individuals who have worked in a medical, health care or hospital environment

Please send your current résumé quoting the Competition Number to:
**Brockville General Hospital - Human Resources Department**

**75 Charles Street**

**Brockville, Ontario, K6V 1S8**

**Fax: (613) 345-8305