Housekeeping Manager

3 weeks ago

Mississauga, Canada Bloom Mississauga, A Tapestry Collection by Hilton Full time

Inspect and check the work assigned to employees to ensure cleanliness, sanitation and orderliness of assigned areas
- Ensure that daily suite inspections and progress reports are completed accurately
- Responsible for the recruitment, selection, training completion of new Housekeeping employees and coaching of current employees to perform their duties
- Responsible for supervision and discipline of all Housekeeping employees in order to maintain the desired level of cleanliness, guest service and teamwork
- Hold regular meetings with Housekeeping employees in order to keep them informed of new projects, programs, developments and standard updates
- Ensure that there is an adequate level of supplies and material at all times, including monitoring of par inventory levels, conducting monthly inventory checks and following proper procedures in ordering supplies as per hotel policy
- Work with Front Desk and Maintenance Departments regarding the status of rooms, ensuring that guest requirements are met according to Hotel policy
- Manage the laundry department to ensure smooth operations of linen deliveries
- Ensure adherence to Hotel policy regarding the safety and security of the rooms and keys
- Ensure adherence to the hotel’s Privacy policy
- Ensure that the daily inspection of rooms, suites, Employee Break Room areas and other public areas are conducted daily as per standards set by Hotel management
- Evaluate safe work practices of all team members, including safe storage and effective use of cleaning materials and equipment as directed by manufacturers on their Materials Safety Data Sheets (MSDS)
- Ensure the correct handling of lost guest property as per the hotel’s set procedure on Lost & Found.
- Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports
- Attend all required meetings and contribute new ideas to the overall success of the hotel operation
- Ensure standards of punctuality, uniform presentation and personal hygiene are maintained as required by Hotel policy
- Work and communicate in a professional and ethical manner with colleagues, assisting where necessary to develop team spirit and to achieve standards of work and guest care expectations
- Ensure all team members are trained on appropriate actions to be taken in the event of an emergency
- Ensure all guest comments and complaints are acted upon in accordance with Hotel policy
- Ensure all tasks are carry-out effectively by every Housekeeping employee to ensure hotels standards and deadlines are met
- Ensure Hotel’s brand standards are maintained
- Prepare work schedules to ensure all jobs are covered in assigned areas
- Prepare accurate department payroll and submission to Accounting Department in a timely manner
- Schedule special projects, including seasonal cleaning of all suites
- Respond appropriately and in a timely manner to every guest and employee request or concern
- Respond appropriately and in a timely manner to any supplier and hotel partner inquiries
- Ensure purchasing, and labour remains within budget constraints
- Create, develop or update procedures to ensure the efficient working environment
- Ensure that team members report all repairs to the Maintenance Department
- Lead the team during Daily Huddle
- Actively participate and contribute to all activities related to the brand service culture and hotel Management culture
- Work in coordination with the other Department Heads
- Ensure open and effective communication with the team is in place at all times
- Responsible for always presenting a professional demeanour, setting an example of leadership and consistently providing outstanding service for all team members.
- Be a positive leader by supporting others, offering suggestions and taking the initiative and ownership of actions
- An advocate of guest and associate safety at all times
- Manager on Duty shifts as required

**Qualifications**:

- Minimum 3 years of Housekeeping Manager experience is required
- Knowledge of Hilton ONQ PMS system is a requirement
- Positive, energetic, results-driven, proven time management skills and ability to work under pressure
- Good communication skills - both written and verbal
- Comfortable with basic computer software functions, Microsoft Outlook, Word and Excel
- Ability to make decisions with only general policies and procedures available for guidance.
- Excellent attention to detail
- Ability to work in a fast-paced and diverse environment

**Job activity**
- Posted Just posted

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

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