IT Service Desk Analyst

3 weeks ago

Scarborough, Canada Umbra Full time

**About this role**:
Excited about troubleshooting computers, networks and operating system malfunctions through innovative solutions?

Want to develop your IT career and share your superior technical knowledge and skills with others?

Do you seek an exciting and fast-paced opportunity where global customer satisfaction is a top priority?

**Join Us - We’re Umbra: Inspired by design, driven to perform**

**Here’s what makes you successful at Umbra**
- **Entrepreneurial Spirit**: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done You have a passion for design and feel at home in a private, non-corporate work environment.
- **Can-Do Attitude**: You’re resilient with a positive attitude, strong work ethic and capacity to master complexity. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
- **Curiosity**: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better.
- **Street Smarts**: You’re a practical problem-solver who takes calculated risks. You use active listening, common sense and available evidence to create workable solutions and meet deadlines.
- **Team Player Mentality**: As a collaborative team player, you build effective working relationships across all levels of our global organization to promote open dialogue. Your humility and optimism inspire others and drive team success.

**What you’ll do to be successful**
- **Resolve First-Level Help Desk Issues**: Handle and resolve all first-level help desk issues pertaining to client operating systems, network, hardware, PC imaging and repairing to support business operations. Provide impeccable customer service to all incoming inquiries and resolve them in a timely and professional manner.
- **Analyze and Recommend Technical Solutions**: Analyze technical issues to determine the main root cause and provide recommendations to prevent recurring issues.
- **Partner with the Team and Vendors**: Partner with the IT Team to support and lead on projects. Leverage and partner with external vendors for system update implementation and hardware procurement.

**What you’ll bring to be successful **
- **Technical Skills**:Knowledge of server administration (Windows or Linux), Active Directory, DNS, DHCP, E-Mail, HTTP, SSL, TCP/IP Protocols and PC environments and proven abilities in PC repairing, troubleshooting, deployment and liquidation.
- **Analytical Skills**:Well-developed analytical and problem-solving skills with demonstrated ability to resolve complex technology and systems-related problems. Driven to learn, research and improve IT skillset.
- **Interpersonal Skills**: Well-developed communication and interpersonal skills with demonstrated ability to provide impeccable customer service, be personable and resolve issues in a professional manner.
- **High Attention to Detail**: Attentive to detail, highly organized and reliable with proven ability to meet tight deadlines.
- **Suggested Education**: Degree or diploma in a technical field. Certification in Microsoft MCSE and/or ITIL is an asset.
- **Preferred Experience**: 1-2 years (minimum) experience in systems, PC support or in a similar role. Experience ideally should include troubleshooting client operating systems and networks, PC imaging and repairing, user onboarding and offboarding, and hardware procurement.

**Here’s how we reward success**:
Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP matching programs, as well as more exciting things like flexible work arrangements, continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to keep you healthy. Overall, a fab place to work and build a career

**We’re UmbraA leading global design company**

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- SCARBOROUGH, ON: rel

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