Community Liaison Officer

3 weeks ago

Burnaby, Canada ACT - Autism Community Training Full time

**Purpose Of This Position**

The Community Liaison Officer is responsible for developing and managing the communication between ACT—Autism Community Training and local, rural, remote, and Indigenous communities. The Community Liaison Officer coordinates with parents and family members, autistic people, and community professionals to learn about needs and concerns, to develop and provide culturally safe training and resources. They assist in scheduling outreach meetings and handling promotional events. A Community Liaison Officer must have excellent communication and organizational skills, especially in relation to listening and developing plans for responding to community needs.

The Community Liaison Officer establishes rapport based on respect, and shares information, resources and training opportunities with parents, families, and autistic adults as well as professionals. They assist ACT staff in planning, organizing, and facilitating the development of relevant information, resources, and training. The Community Liaison Officer Attends information fairs as an ACT representative, hosting tables and educating the community regarding ACT’s resources.

**Collaboration**

The Community Liaison Officer works in collaboration with ACT Staff members, including the Executive Director, Information Resources Manager, Digital Communications Coordinator, Administrative & Training Coordinator, Financial Controller, and Communications Officer to accomplish shared tasks and goals as they arise.

**Minimum Knowledge/Qualifications/Experience**
- Knowledge of diverse abilities and disabilities, including autism spectrum disorder;
- 2 or more years of experience in an outreach/liaison/support role;
- Excellent organization, planning and project management skills, including attention to detail;
- Superior written and verbal communication skills, particularly telephone etiquette;
- Ability to work in a fast-paced environment and to organize and manage multiple priorities and meet deadlines;
- Ability and willingness to learn and use appropriate strategies (e.g., culturally safe and trauma informed/assumed care);
- Ability to engage and provide service to a culturally diverse population;
- Ability to establish and maintain rapport with families, autistic people, professionals and other community members;
- Takes initiative and can work well independently or as a member of a team; and
- Proficient with Microsoft Office 365 suite, including Word, Excel, SharePoint, OneDrive, Teams, Forms & Sway;
- Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing; and
- Exceptional communication skills.

**Preferred Qualifications/Experience**
- Bachelor’s degree or higher;
- Customer Relationship Management experience;
- Experience collaborating with community partners including the Ministries of Education and Child Care, Health, and Child and Family Development;
- Experience working in rural, remote, and Indigenous communities;
- Social media proficiency.

Successful applicants are required to complete a Criminal Records Review Check.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2023-03-17

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