Housekeeping Supervisor

6 months ago


Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

**We are looking for the BEST Housekeeping Supervisor **Come work with the **BEST Housekeeping Team in Edmonton**

Let's start with the **GREAT** benefits

**Benefits**:

- **1 Complimentary +4 Discounted Mayfield Dinner Theatre Tickets**:

- **50% Discount in Stages Restaurant & Bar**:

- **Extensive Hilton Discounted Room Rates around the world**:

- **Health, Dental, Vision, STD, Life**

**Basic Purpose**:
Under the direction of the Rooms Manager, the Housekeeping Supervisor is responsible for delivering on the guest experience promise throughout the entire facility. The individual will be instrumental in supporting good public and employee relations.

**Major Responsibilities and Duties (to fulfill major purpose)**:
1. Coordinate and supervise the daily activities of the housekeeping, laundry and janitorial teams.

2. Develop a strong team of associates through effective leadership.

3. Deliver excellent and prompt guest service.

4. Responsible for guest corridors, rooms, and other specific areas of the hotel as assigned.

5. Daily auditing of Housekeeping Services Agents to ensure SilverBirch standards are consistently met.

6. Performance management of assigned associates; including training and coaching in accordance with policies, procedures and standards.

7. Proactively address any day-to-day operational concerns, determining appropriate solutions and action to be taken.

8. Comply with all safety regulations of assigned tasks, while ensuring a clean and safe working environment.

9. Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures.

10. Adhere to all environmental policies and programs as required.

11. Assume duties of Housekeeping Manager in her/his absence.

12. Other related duties and projects as assigned.

**Skills, Knowledge and Abilities Required**:

- Excellent guest service orientation.
- Highly organized and detail oriented with a passion for cleanliness.
- Works well under pressure and without supervision.
- Able to perform well in a fast paced environment.
- Excellent communication and interpersonal skills.
- Strong teamwork skills.
- Ability to motivate, train and develop team members.

**Working Conditions**:

- Must be physically fit and able to push, pull, and lift up to 40 lbs. and to bend and kneel with comfort.
- Fast paced environment that is often demanding.
- Stand, walk and remain on feet to perform job duties for entire shift duration.
- Use of cleaning chemicals.

**Experience, Training and Education (demonstrating requirements)**:

- Must have at least 2-3 years of Housekeeping experience
- 1 years previous supervisory and/or training experience.
- Experience with Property Management systems and Microsoft Office.
- High school diploma required
- This job posting is for a position at a hotel that is owned and operated by an independent franchisee (SilverBirch Hotels & Resorts). The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee._

**Job Types**: Full-time, Permanent

**Salary**: $21.96 per hour

Expected hours: 32 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Application question(s):

- Have you ever worked in housekeeping in a hotel before?
- Shifts are typically 8 am - 4:30 pm. Do you have any limitations to working that shift on any day in the week?

**Experience**:

- Housekeeping Supervisory: 1 year (preferred)

Licence/Certification:

- WHMIS Certification (preferred)

Work Location: In person



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