Night Dining Supervisor

1 month ago

Cobourg, Canada Ste. Anne's Spa Full time

_**Mission**:_ _To bring the power of healing through human touch to the world_
- **Goal**:_To provide every guest with an absolutely incredible and unforgettable experience_
- **Values**:_ _R.E.S.P.E.C.T._
- Reports to:_ Dining Room Manager, Culinary Director
- Purpose of this position:_

To ensure the comfort of guests in the dining area and to ensure that food service is delivered efficiently, effectively and with a professional demeanor from the kitchen to the guests within the standards of service of a four-diamond resort.

**Key Objective # 1 - To provide a high quality of service to the guests and rate Excellent on guest surveys**

Ø Manage and assign sections, tables and between-service duties

Ø Complete services checklist and all closing activities

Ø Maintain dining room and table set up and cleanliness, as well as spa waiting room and reception

Ø Participate as and manage members of the dining services team and provide support to the other members of the services team

Ø Ensure that dining room staff are following the dress code for the department

Ø Co-ordinate private food services and ensure set up is completed

Ø During services, walk the floor periodically to ensure the progress of the service and guest satisfaction

**Key Objective #2 - To meet, greet and seat the guests in a prompt attentive manner**

Ø Dress and act professionally at all times

Ø Ensure reservations sheet is ready with sections; assigned tables; clean menus; cutlery roll ups and side plates for applicable services

Ø Be aware of any allergies or special dietary restrictions; make and mark the appropriate dietary cards for the tables. Follow up with dining room and kitchen staff if needed

Ø Be aware of any anniversaries and/or birthdays and follow up with the server

Ø Greet all guests with a smile and welcome them to our dining room. Ask for their names and check off their names on the reservation form

Ø Assist servers when needed

Ø Assist resetting tables for next guests or service

**Key Objective #3 - Other duties**

Ø Assist with dining room inventory

Ø Assist placing orders for groceries, coffee, tea, etc.

Ø Assist training new staff

Ø Co-ordinate the weekly cleaning list

Ø Co-ordinate polishing cutlery

Ø Co-ordinate cleaning kitchen back side, coffee and cappuccino machines for maintenance (follow instructions)

Ø Co-ordinate dining room cleaning list; tables, chairs, fans, furniture, etc.

Ø Clean and organize the table at the host area

Ø Co-ordinate the cleaning and sanitizing list: menus, phones, light switches, etc.

Ø Assist management team with administrative duties as required

**Qualifications**:

- Previous experience in providing food services in the hospitality industry is required
- Previous experience in restaurant management or a related field is preferred
- Knowledge of serving, team management, food safety, and hospitality practices
- Leadership skills with the ability to motivate and guide a team effectively
- Excellent communication skills to interact with customers and staff members efficiently

Pay: $24.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Evening shift

**Experience**:

- Restaurant management: 1 year (preferred)
- Hospitality: 1 year (required)
- Team management: 1 year (required)

Work Location: In person

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