Member Service Consultant

2 months ago

Greater Sudbury, Canada CAA North & East Ontario Full time

**CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**:
CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

**Why work with us?**:

- We help people develop their professional interests and support career development within the Club
- We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- Generous paid time off policies
- Defined Contribution Pension Plan
- Our members are the best, and all our full time staff are members
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.
- We offer Educational Travel Tours (familiarization trips) to our travel employees.
- Generous discounts on merchandise sold in stores and applicable discounts on travel.
- You will not be bored We are a medium sized employer (less than 200 employees) who do a lot of interesting things.
That means our employees are empowered to ask questions & provide input and we can act on it quickly.

**POSITION: Member Service Consultant**

**LOCATION: Sudbury Travel Store -** **100 Donna Dr. Unit D11, Sudbury ON**

**TERM: Part-Time, 12 Month Contract - Up to 29 hours per week**

**____________________________________**

Our Member Service Consultants deliver exceptional customer service and promote the benefits of CAA memberships and services. They are responsible for greeting Members, providing expert guidance, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.

Member Service Consultants actively promote and sell CAA memberships, manage Member account updates, sell Travel Insurance, and handle merchandise sales to enhance the member experience. They possess excellent communication skills, strong organizational skills, and the ability to work effectively in a team environment.

**Responsibilities**:
Membership Sales and Renewals:

- Provide outstanding service to members by addressing inquiries, resolving issues, and offering expert guidance on CAA products and services.
- Promote and sell CAA memberships, including upgrades, automatic renewal options, and additional associate memberships to eligible prospects and existing members.
- Efficiently manage Member account updates, including personal information changes, billing preferences, and communication preferences.

Merchandise Sales:

- Sell store merchandise, including travel accessories, automotive products, and other relevant items, to enhance the member experience.
- Provide members with services such as auto travel materials, passport photos, and International Drivers Permits (IDP)
- Assist members in using CAA Express, ensuring a smooth and efficient experience.
- Perform various administrative tasks, including restocking brochures and merchandise, conducting inventory, and accepting insurance payments.

**Requirements**: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
- High School Diploma or equivalent.
- Proven experience of one (1) year in a retail customer service or sales role
- Proven ability in delivering exceptional customer service, consistently elevating overall customer satisfaction.
- TICO Certification is an asset. Certification must be attained within 3-month probationary period.

Technical Skills:

- Proficient in Microsoft Product Suite (e.g., Word, Excel, PowerPoint)
- Skilled in presentation software and electronic communication tools
- Familiarity with CRM and database software
- Familiarity with POS systems

Organizational Skills:

- Attention to detail and the ability to multitask in a fast-paced environment:

- Ability to manage multiple client requests and administrative tasks while maintaining customer service excellence.

Personal Attributes:

- Exceptional interpersonal and customer service skills
- Detail-oriented and accuracy-driven
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment.
- Self-motivated with the ability to work with mínimal supervision.

**Compensation**:

- Salary: $20.81 per hour
- CAA Membership

Employment is contingent on a satisfactory Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the rec

  • Member Service Consultant

    2 months ago

    Greater Sudbury, Canada CAA North & East Ontario Full time

    **POSITION: Member Service Consultant** **LOCATION: Sudbury Travel Store -** **100 Donna Dr. Unit D11, Sudbury ON** **TERM: Part-Time, 12 Month Contract - Up to 29 hours per week** **____________________________________** Our Member Service Consultants deliver exceptional customer service and promote the benefits of CAA memberships and services. They are...

  • Service Consultant

    6 months ago

    Greater Sudbury, Canada Southside Chevrolet Buick GMC Full time

    **The Service Consultant**: - Is responsible for establishing rapport and trust with customers. - Documents vehicle problems by listening to customers describe them and by asking probing questions. - Prepares work orders and invoices using our CDK computer system. - Confirm problems before service, while maintaining physical distancing, and, after service,...

  • Service Consultant

    6 months ago

    Greater Sudbury, Canada Southside Chevrolet Buick GMC Full time

    **The Service Consultant**: - Is responsible for establishing rapport and trust with customers. - Documents vehicle problems by listening to customers describe them and by asking probing questions. - Prepares work orders and invoices using our CDK computer system. - Confirm problems before service, while maintaining physical distancing, and, after service,...

  • Service Consultant

    3 months ago

    Greater Sudbury, Canada Southside Chevrolet Buick GMC Full time

    **The Service Consultant**: - Is responsible for establishing rapport and trust with customers. - Documents vehicle problems by listening to customers describe them and by asking probing questions. - Prepares work orders and invoices using our CDK computer system. - Confirm problems before service, while maintaining physical distancing, and, after service,...

  • Managing Consultant

    2 days ago

    Greater Sudbury, Canada People Corporation Full time

    We are seeking a Managing Consultant to join our team in Sudbury. The Managing Consultant’s primary responsibility will be to retain and grow relationships for an assigned block of group benefits clients. They will be committed to understanding our client needs and work in collaboration with supporting teams to unlock opportunities to identify products...

  • Temporary Makeup Consultant

    6 months ago

    Greater Sudbury, Canada Sephora Full time

    **Job ID**: 214054 **Store Name/Number**: ON-New Sudbury Centre (0874) **Address**: 1349 Lasalle Blvd Unit 32, Sudbury, ON P3A 1Z2, Canada (CA) **Full Time/Part Time**: Part Time **Position Type**: Temporary **ESSENTIAL DUTIES AND RESPONSIBILITIES** Client Service - Determine the client’s needs and suggest relevant products by listening to the client,...

  • Team Member

    4 months ago

    Greater Sudbury, Canada KFC Canada - Soul Foods Group Full time

    **Location: 1341 Martindale Road, Sudbury, Ontario** As a Team Member, you could be the smiling face that greets and serves customers and/or cook our famous Original Recipe Chicken. Our team members are the face of the business, and nothing says ‘welcome’ like a smile! We are looking for Team Members who want to learn a variety of areas in the...

  • Team Member

    2 days ago

    Greater Sudbury, Canada KFC Canada - Soul Foods Group Full time

    **Location: 1300 LaSalle Blvd., Sudbury, Ontario** As a Team Member, you could be the smiling face that greets and serves customers and/or cook our famous Original Recipe Chicken. Our team members are the face of the business, and nothing says ‘welcome’ like a smile! We are looking for Team Members who want to learn a variety of areas in the restaurant,...

  • Member Service Representative

    2 months ago

    Greater Sudbury, Canada Sudbury Credit Union Full time

    **Member Services Representative** **Who are we?** Sudbury Credit Union was founded in 1951 with one simple value — **‘people helping people.’** This value has remained a constant throughout our history and resonates today as much as it did then. As a community-minded financial co-operative, Sudbury Credit Union is committed to the well-being of our...

  • Resource Consultant

    4 weeks ago

    Greater Sudbury, Canada Child & Community Resources Full time

    **Resource Consultant** **Permanent full-time positions (35 hours per week)** **Sudbury** Child & Community Resources (CCR) is excited to play an integral part in the transformation of the delivery of Inclusion Services in Early Learning and Child Care programs in the City of Greater Sudbury. We are seeking experienced Registered Early Childhood...

  • Junior Health and Safety Consultant

    3 months ago

    Greater Sudbury, Canada NORCAT Full time

    _**About NORCAT**_ NORCAT is a not-for-profit incorporated company based in Sudbury, Ontario with offices in Timmins, Thunder Bay, Onaping, Toronto and Nevada. NORCAT is an international leader in skilled labour training and development, serves as the global “one-stop shop” for all that is the future of mining technology, and works with community...

  • Route Driver/service Specialist

    6 months ago

    Greater Sudbury, Canada Northern Uniform Service Full time

    **DELIVERY** **SERVICE SPECIALIST** **Immediate Start** - Your salary starts at **$51,500**: - Permanent full-time - **4-day work weeks**: - Benefit Plan - Pension Plan - Attendance Bonus - _Employees may also be eligible to receive increases, commissions, bonuses, and advancement based on performance and tenure._ We are an essential industry serving...

  • Route Driver/service Specialist

    6 months ago

    Greater Sudbury, Canada Northern Uniform Service Full time

    **DELIVERY** **SERVICE SPECIALIST** **Immediate Start** - Your salary starts at **$51,500 **and potentially earn $54-56K+** in your first year. - Permanent full-time - **4-day work weeks**: - Benefit Plan - RRSP - Attendance Bonus - _Employees may also be eligible to receive increases, commissions, bonuses, and advancement based on performance and...

  • Mobility & Accessibility Consultant

    6 months ago

    Greater Sudbury, Canada Motion LP Full time

    **Consider joining us as a Mobility and **Accessibility** Consultant if**: **About Motion**: Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 35 years through our network of 52 locations. Our...

  • Copy Consultant

    6 months ago

    Greater Sudbury, Canada Staples Full time

    **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop **, we partner with customers to help them find the right solutions to be successful, such as...

  • Consultant ou Consultante, Services D'emploi

    6 months ago

    Greater Sudbury, Canada Collège Boréal Full time

    **Nous embauchons!** Êtes-vous ou connaissez-vous une personne bilingue passionnée par le domaine de l’emploi? Le Collège Boréal est à la recherche d’un.e Consultant.e en services d'emploi itinérant (Sudbury (Option Emploi) / Chelmsford (Option Emploi) / Val Caron (Option Emploi)). Veuillez consulter notre site web pour plus...

  • Overnight Member Services Representative

    4 months ago

    Greater Sudbury, Canada Planet Fitness - Taymax Group Full time

    Sudbury 1349 LaSalle Blvd, Sudbury, ON P3A 1Z2, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ As we enter a new market, we are thrilled to begin our search for full-time, part-time, daytime and overnight Member Services Representative to...

  • Route Driver/Service Specialist

    4 months ago

    Greater Sudbury, Canada Northern Uniform Service Full time

    DELIVERYSERVICE SPECIALISTImmediate StartAre you someone who enjoys working in a customer service-based environment? We are looking for someone who thrives when faced with responsibility and a variety of demands; a resourceful person who can bring professionalism and energy to our company. Apply today to join our growing team.Your salary starts...

  • Outside Sales Consultant

    6 months ago

    Greater Sudbury, Canada Puulse Marketing Full time

    **THIS IS NOT A REMOTE POSITION. YOU MUST BE LOCATED IN CANADA.** **What You Will Get** - Seasonal bonuses - Ongoing training to master your skills in marketing and customer service to drive sales - In-the-trenches leadership development training - Opportunities for rapid career advancement, with a clear plan to get there - Hourly pay of $20 per hour + a...

  • Business Development Consultant

    6 months ago

    Greater Sudbury, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...