Program Assistant

4 weeks ago

New Westminster, Canada Pacific Community Resources Society Full time

**Program Assistant -WorkBC**

**Fraserworks - New Westminster**

Supervisor: Tracey Fraser, Manager WorkBC

Term Full-time (35 hours/week)

Grid 9 ($26.71 - $27.83/hour)

Closing Date: 31 May 2023

**Opportunity**

Pacific Community Resources Society is seeking an experienced, energetic, and engaging Program Assistant to provide reception and administrative support to staff and stakeholders of the WorkBC center. The Program Assistant will be responsible for basic reception duties, general maintenance of the office area, and providing administrative support to the staff and leaders of the center. This position requires excellent communication and problem-solving skills, as pre-screening individuals for eligibility and services is essential, on the phone as well as in person. Since the center is open to the public, the Program Assistant will be comfortable engaging with diverse people with a variety of challenges and needs to be flexible and adaptable, able to identify priorities and adapt to changes.

The Program Support worker will require excellent computer skills, to be familiar with Microsoft Office Suite and to work on complex databases. As for ordering and maintaining an inventory of office supplies and financial supports are part of the role, organization and detailed-oriented are attributes essential to this position. Since this position is often the first point of contact with the center, it is essential that the Program Assistant be knowledgeable about the WorkBC services available and be able to provide accurate information to those who inquire.

This position requires working evenings on Tuesdays and Thursdays from 10:00 a.m. to 6:00 p.m. and other days 8:30 a.m. to 4:30 p.m. based on operational need.

**Qualifications**:

- Post-Secondary certificate, diploma in administration, customer service or relevant field.
- Provide exceptional customer service and resolve issues both in person and in a virtual service delivery environment.
- Dealing with difficult clients, utilizing de-escalation techniques and strategies both in person and virtually.
- MS Office and overall computer proficiency including data administration utilizing complex databases, specifically the Integrated Case Management (ICM) system.
- Demonstrated ability to understand and follow WorkBC policies and the Employment Insurance Act
- _An equivalent combination of education and work experience will be considered._
- Criminal record check including the vulnerable sector.
- Excellent computer skills and administrative capability including navigating a busy multi-line telephone and voice mail system; proficient in MS Office

**Additional Assets**
- De-Escalation/Non-Violent Intervention training.
- Occupational First Aid - Level 1.

**Who We Are**:
Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

Our Vision - Everyone thriving in strong, healthy communities

Our Mission - To inspire healthy and inclusive communities through leadership and collaboration.

Our Values - Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

We Offer

ü Equitable Base Pay - we are a Certified Living Wage Employer
- Generous paid vacation time, personal time, sick time; additional paid time off for life events
- Additional paid holidays, ex. Easter Monday, Boxing Day
- Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums
- Disability and Life Insurance Coverage
- Employee & Family Assistance Program including preventative health & counselling.
- Membership in the Municipal Pension Plan with generous employer contributions
- Flexible schedules and earned time off program *

ü Full-day agency orientation and extensive training, with regular ongoing performance evaluations

ü In-house digital and classroom learning opportunities; staff funding for professional development.
- Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.
- _ Eligibility will vary depending on terms and role requirements - details for this posting will be provided on request._

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