Social Service Worker

3 weeks ago

Hamilton, Canada Arbour Creek Care Centre Full time

Are you an individual that has a passion for making a difference?

At the Arbour Creek Care Centre, we are passionate about providing compassionate care for families' loved ones, where the residents of our home come before anything else. Our values follow a ‘People’ focused philosophy, Participation ~ Excellence ~ Openness ~ Performance ~ Longevity ~ Efficient Use of Resources. This philosophy can be seen in every aspect and level of our home.

A day in the role of a Social Services Coordinator at Arbour Creek Care Centre.

As a Social Services Coordinator at Arbour Creek Care Centre, you will be given high expectations, as well as an expectation to continue personal growth and professional growth. In this position, you will be gifted with a rewarding experience every day in the form of being able to see the exact impact you place on our residents.

As a Social Services Coordinator, you will provide orientation, informal education, support, and counselling to residents, families, and friends to promote a sense of comfort and well-being, as well as overall empowerment among individuals. A Social Services Coordinator at Arbour Creek Care Centre is expected to intervene as needed in interactions between individuals, families, staff, groups, communities, and their environment.

This position is responsible for but not limited to:
- Develop, implement and evaluate Social Service Programs- Provide support to department managers in staff intervention when needed.- Facilitate support groups for families and/or residents.- Bereavement counselling for residents/families/staff as needed.- Coordinate Family Council meetings.- Act as the Home Resident Placement Coordinator- Participate in tours of the Home with potential applicants and/or their representative.- Maintain a wait list in conjunction with CCAC.- Maintain communication with placement agencies, applicants/representatives, to ensure exchange of information to ensure occupancy remains above LHIN specific occupancy target.- Outreach services by maintaining contact and relationship with hospital social workers and discharge planners, community agencies, physician offices, social workers in nursing homes and retirement homes in an area or region and any other agency that would be a source of referral for new residents.- Required to understand the nature and meaning of quality indicators- Participates in the improvement of the indicators and achieves satisfactory results.- Participates in: Recruitment, Orientation, Retention, Labour Management and Performance Management- Monthly review and quarterly trending and analysis of resident satisfaction questionnaires with developed and implemented action plans. Semi-annual analysis with action plan to Executive Director
- Other duties as assigned and or indicated in Job Task Inventory

**Qualifications**:
At Arbour Creek Care Centre we take pride in our employees, so your qualifications are important to us. We use them to get to know you and see if we are a good fit for each other. The qualifications needed to join our family at Arbour Creek Care Centre are as follows:
- Diploma in social services, gerontology, or a degree in Social Work.- Registered under the Social Work and Social Services Work Act and holds a current general certificate of registration.- Or must have held a Social Services Coordinator or Social Services Worker position at a different LTCH without meeting the updated qualifications set out in the Regulation, on the condition that the person has had (3) years full-time experience in the position during the (5) years immediately before being hired at the different LTCH or the equivalent part-time experience in the position during the (7) years immediately before being hired at the different LTCH.- Previous experience in a geriatric social related field is an asset.- Well developed interpersonal skills and demonstrated ability to interact efficiently and courteously with residents, public, employees, and volunteers.- Excellent written and verbal communication skills.- Good organizational skills.- Knowledge of RAI-MDS - AIS certified, if not must be completed successfully within one (1) year of being hired.- Second language is an asset.-
- Must have a clear vulnerable sector screen, no older than 6 months, TB test results less than 6 months old, must be able to provide three supervisory references.

How to apply?

Please submit a resume, cover letter, and references. We look forward to speaking with you and Making Every Moment Matter.

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