Case Worker, Facilitator

2 weeks ago


Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Case Worker, Facilitator - TESS
**Position Type**: Full-Time, Bargaining Unit, Contract (5 months)
**Number of Positions: 1**
**Rate**: $26.52 per hour
**Vacation**:7% Vacation Pay
**Hours**:37.5 hours per week, Monday to Friday (Flexibility required: some evenings and weekends)
**Supervisor**:Training and Development Manager***
**Posting Date**: August 24th, 2023
**Application Deadline**: September 7th, 2023
**Location**: 145 Front Street East, Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our mission
is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are***
committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

**Does this sound like work you want to be a part of?**
We offer a collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make
a difference. With over 60 programs and services and more than 21 sites, there are lots of opportunities to grow your
career with us. Many members of the management team started in relief and front-line roles.

The Case Worker, Facilitator - TESS, provides workshops, training, and support to participants of the Toronto Employment
& Social Services employment training programs. Responsibilities include: assisting with program intake, facilitating
workshops and computer support, taking attendance and submitting attendance sheets, monitoring progress of
participants (including testing and marking assignments), writing follow-up reports, informal counselling, and assisting in
program follow-up.

The Facilitator will help to ensure that services in place meet the needs of the community members, will help to identify
trends and gaps in service needs, and represent Employment & Training Services on internal and external committees. The
Facilitator assists with marketing and outreach activities and will act in a cooperative manner as part of the Employment &
Training Services team.

**What You Will Do (Position Summary)**:

- Conducts participant recruitment, intake and assessment for Career Directions in Hospitality and Career Exploration

programs
- Provides ongoing coaching, assistance, and encouragement to participants
- Inputs timely and detailed case notes into POES and Pirouette database systems
- Develops curriculum, involving identification of curriculum and its design and implementation
- Provides individual support and feedback in resume and cover letter writing and interview preparation
- Identifies, designs, implements and facilitates employability, computer, job search and life skills workshops
- Deliver Safe Food Handler, WHMIS and SmartServe programs for certification purposes
- Assists with developing participant’s employment action plans and program follow-up
- Recommends resource material for individuals
- Coordinates and welcomes guest speakers
- Makes referrals to other Fred Victor and community supports

1
- Participates in regular planning activities to support the development of goals and work plans for Employment and

Training Services
- Ensures that programming and services reflect the needs of the participants, Fred Victor community, and larger

community interests
- Implements evaluation processes and identifies recommendations for improvements for services in accordance with

the Fred Victor Annual Review process and funders
- Ensures participants and community members are regularly consulted in program design and evaluation processes

and that services appropriately reflect the organization’s philosophy and goals
- Monitors program attendance
- Assists with collation of monthly statistics and reports
- Participates in program follow-up, including writing participant follow-up reports and 6-month participant follow-up
- Regularly updates case notes and client information in all appropriate databases
- Assists with the development, implementation, and evaluation of outreach strategies for the development of

partnerships with key stakeholders including community members, other Fred Victor programs, other training and
employment services, employers, educational institutions, and other people who support the work of Employment
and Training Services.
- Assists with marketing strategies to increase the visibility of Employment and Training Services in the broader

community and increase the number of people utilizing our programs
- Attends Employment and Training Services Team Meetings, participates in the Training and Development

Committee and other meetings and committee involvement as negotiated
- When appropriate and needed, intervenes and mediates in crisis and conflicts of volunteers and community

members
- Works cooperatively and professionally with all staff, volunteers, and student placements
- Additional duties as required

**What You Bring to the Team (Qual


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